When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Antepartum/Postpartum | Beth Israel Deaconess Medical Center (BIDMC)
The Antepartum/Postpartum Unit at BIDMC provides comprehensive inpatient care for antepartum and postpartum patients and their newborns. The unit consists of 62 private patient rooms across three units on two floors, designed to support safe, high-quality, family-centered care. Services include antepartum and postpartum care supported by a shared Level 1 newborn nursery divided into two functional areas.
About the Role
The Unit Coordinator serves as a central resource for communication and coordination within the Antepartum/Postpartum Unit. Working closely with nurses and other members of the care team, this role helps support daily operations, patient flow, and exceptional service while contributing to a positive experience for patients, families, and visitors.
What You’ll Do
Coordinate and support day-to-day unit operations in a fast-paced inpatient environment.
Partner with nursing staff to facilitate patient admissions, discharges, and transfers.
Serve as a communication liaison between patients, families, visitors, and the interdisciplinary care team.
Maintain accurate patient information and support administrative workflows.
Assist in creating an organized, efficient, and welcoming environment for patients and staff.
Provide outstanding customer service in every interaction.
Team and Culture
Join a collaborative team dedicated to delivering high-quality, patient- and family-centered care across the perinatal continuum. The Antepartum/Postpartum Unit values teamwork, communication, and mutual support, recognizing the important role Unit Coordinators play in ensuring smooth operations and a positive experience for patients, families, and staff. As part of an academic medical center, you’ll work alongside skilled clinicians and administrative professionals committed to excellence in care
Job Description:
Essential Responsibilities:
- Facilitates patient flow through the unit. Coordinates admissions with admitting, nursing staff, and the admission facilitator. Assists providers and ensures the availability of needed supplies. Obtains and communicates information for requested tests and procedures. Coordinates registration process for established protocols.
- Answers patient call lights in a timely manner and responds within the scope of the role, following BIDMC Call Light Standards of Practice. Greets and directs patients, families, visitors, and staff. Identifies self and provides informative, non-clinical information when requested by patients, families, staff, or visitors.
- Utilizes all available information systems that support unit-based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input. Serves as a point person for resolution of IS issues.
- Maintains basic competency in troubleshooting printer/copier/fax issues. Ensures patients are properly charged for equipment, supplies and outside purchases. Coordinates special purchase for patient care needs (e.g. specialty beds). Ensures that all equipment in the unit is adequately maintained. Maintains equipment logs. Performs/monitors activities related to JCAHO.
- Manages the unit-based patient valuable program. Investigates lost belongings, maintains tracking logs and provides detailed summary as requested. Reports unresolved losses to Operations Coordinator.
Required Qualifications:
- High School diploma or GED required. Associate's degree preferred.
- 0-1 years of related work experience required.
- Prior customer service experience.
- Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
Preferred Qualifications:
- Previous administrative experience in a healthcare setting.
Competencies:
- Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
- Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
- Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.
- Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
- Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
- Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job:
- Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
Pay Range:
$20.50 – $27.59
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
