Michael Nguyen – Outpatient Pharmacy Operations Manager

Name: Michael Nguyen

Job Title: Outpatient Pharmacy Operations Manager

Entity: BILH Pharmacy

What do you enjoy most about your work or your team?

“What I enjoy most about working at BILH is the way our team turns challenges into opportunities. In just six months, we’ve rolled out a new EHR, implemented an IVR system, launched a pharmacy app, and optimized inventory—all while keeping patient care at the heart of everything we do. What makes me proud is that even during times of change, we lift each other up. That culture of resilience and collaboration is what makes BILH truly special.”

What makes BILH a special place to build a career?

“BILH is special because it’s a place where innovation and compassion go hand in hand. We’re not just adapting to change—we’re leading it, whether it’s through new technology, improving patient access, or finding creative ways to support each other. Here, being better isn’t just a goal; it’s part of our DNA. That’s why I’m proud to be part of this team.”

What advice would you give someone who is considering a career at BILH?

“If you’re looking for a place where your work truly matters, BILH is it. You’ll join a team that embraces challenges, celebrates wins, and never loses sight of why we’re here—our patients. It’s a culture that values growth, collaboration, and purpose. If that resonates with you, you’ll thrive here.”