When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
We are seeking a Clinical Business Manager to support Perioperative and Procedural Services at Mount Auburn Hospital in Cambridge, MA. This is an onsite position that will work closely with clinical and operational leadership to support the department’s business and operational functions.
This leadership role will be responsible for overseeing and optimizing operational aspects of MAH surgical and procedural services. This individual will be a key member of the Perioperative and Procedural Area Leadership Team focusing on providing administrative and business support in the following areas: Surgical Services, Endoscopy, Cardiology Services, and Imaging Services. The role requires working relationships with key leaders that include Department Chairs, Nursing Managers for Perioperative Services and Procedural Areas and Imaging Director. This leader will have responsibility for service line performance relative to volume growth, fiscal and budgetary management, and strategic planning. The role will require building working relationships with managers and directors within the BILH Metro Boston network. This position will function to integrate clinical practices and hospital services into a patient-centric model of care that works horizontally across the care continuum. The Business Manager will provide organizational, strategic, operations and financial alignment regardless of where services are delivered – in the office, in outpatient clinics and testing, in procedural areas or in the hospital.
Job Description:
Essential Duties & Responsibilities:
- Provides operational leadership and guidance to assist the surgical services and procedural areas in meeting its short-term and long-term goals focusing on volume growth and continuing to operate and improve financial and quality performance.
- Collaborates with Medical Staff Leadership and Finance Leadership for the development of the annual business plan that fosters meeting goals for market share, budget, revenue and patient visits.
- Represent the surgical and procedural service lines and work collaboratively with leaders from other clinical and non-clinical disciplines in efforts to further the mission, vision and goals of the hospital.
- Provide operational and administrative insight and navigation to assist in meeting defined standards, such as investment decisions, budget targets, service line growth, capital needs, patient and employee satisfaction, and regulatory requirements.
- Serves as an effective liaison by participating in appropriate system-wide efforts for integration, resource utilization and capacity management to achieve service-line growth.
- Participates in leadership strategies focused on the development and growth of surgical and procedural services in MAH (e.g., marketing and physician outreach).
- Provide leadership to the provider group, resolving conflicts and campaigning to create inter-collegial relationships among the provider peers.
- Works in tandem with the Department Managers on a regular basis. Responsibilities include but not limited to:
- Implementation of patient care protocols and pathways, ensuring the availability of the necessary analytics, tools and resources.
- Works in tandem with the Department Managers on a regular basis. Responsibilities include but not limited to:
- a. Implementation of patient care protocols and pathways, ensuring the availability of the necessary analytics, tools and resources.
- b. Preparation of the agenda and facilitation of the various Service Line Committees
- c. Presentation of the performance dashboard and relevant information to the leadership team
- Is accountable for establishing annual operating budget planning, inclusive of business case(s) for incremental investment(s) and capital requests, and reporting monthly operation performance and variances to budget. Maintains a solid understanding of market trends and community needs, provides research and analysis, and recommends programs for growth and service expansion.
Qualifications:
- Bachelor’s degree in Business Administration or related healthcare field required.
- Master’s degree in Healthcare or MBA preferred.
- Three years of related experience required.
- Clinical Provider Practice, Nursing/Clinical leadership or hospital management experience in organizations comprised of academic and community healthcare institutions and provider practices.
- Strong operational experience relative to cardiovascular services and patient care.
- Cardiovascular and/or perioperative, imaging service line experience preferred.
Skills/Abilities/Competencies:
- Strong relationship-development skills, good diplomatic skills and a view of the entire organization's structure and responsibilities. This role will serve to bridge physician-hospital-network relationships.
- Demonstrated ability to analyze quality, financial and operational data to identify weaknesses and create strategies for improvement.
- Demonstrated ability to think long-term, analyze data and information, and then strategically use that data to drive change to support the strategic direction.
- Ability to “think outside the box”, collaborate and problem-solve not only with physicians and other team members within MAH, but also with physicians, clinicians and community members across BILH and outside the system to help manage patients across the care continuum (e.g., primary care and post-acute providers).
Pay Range:
$102,003.00 USD – $140,005.00 USD
The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
