When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Summary: The Environmental Services Senior Specialist functions under the direction of the Environmental Supervisor, the EVS Senior Specialist performs dispatch and related clerical/data entry duties. Utilizing the appropriate software programs, the Senior Specialist monitors, manages, and maintains the efficient work flow of the Patient Bed Board and the coordination of Environmental Services Associates and Transporters to clean patient rooms, transport patients and respond to all related service requests. Acts as the direct liaison between internal customers and housekeeping staff; is responsible for maintaining open and positive communication that allows for high throughput and excellent patient care.<br><br>
Job Description:
Essential Responsibilities:
- Ensures the smooth operation of the EVS department by responding to requests for cleaning services via telephone, email, and Bed Management Program. Prioritizes departmental response based on the nature of the request or demand. Records, delegates, and monitors housekeeping productivity for timely completion.
- Monitors status of assignments and communicates status to management and/or discharge team; Maintains positive customer and associate relationships by responding quickly and appropriately to inquiries and concerns.
- Handles issues to resolution in effort to improve throughput and patient satisfaction. Escalate outstanding issues that require additional monitoring or follow-up to management. Troubleshoots and resolves potential problems before they result in service issues; makes appropriate service recovery recommendations.
- Promotes team work and quality service through daily communications and coordination with other departments. Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.
- Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
Required Qualifications:
- High School diploma or GED required.
- 3-5 years related work experience required.
- Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
Preferred Qualifications:
- Lead experience.
Competencies:
- Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
- Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
- Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
- Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
- Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
- Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job:
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
Pay Range:
$18.74 – $25.22
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
