When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Under the Direction of the Hospital at Home Leadership, the logistic coordinator works collaboratively with the multidisciplinary team to plan and execute operations for the Hospital at Home units. This includes administrative support of the operation, planning, scheduling and updating patient visits as well as services needed for patients. Managing services for patients with excellence and a proactive approach is essential to success, as is considering efficiencies for care delivery across the daily operation. This role will also participate in reporting and monitoring the operational efficiency of the unit(s) based on metric / KPI processes determined by leadership. Performs all other duties as needed or directed by the Hospital at Home leadership team to meet the needs of the Service Line.
Job Description:
Essential Duties & Responsibilities including but not limited to:
● Act as liaison between clinical staff, vendors, patients, and leaders, managing schedule, order scheduling and execution with vendors and the hospitals ● Provides administrative support and assistance to the clinical team as needed including answering incoming calls, taking accurate messages, with follow up and closed-loop communication, and running reports as needed ● Accepts orders from the clinical team and efficiently schedules / assigns to the correct vendor o Utilizes appropriate computer and operational systems to process physician orders as appropriate (orders to vendors, for example) ● Supports clinician scheduling (field and partnership with command center team) in partnership with the clinical team o Balances work load, geography and clinical needs of patients when scheduling o Updates / changes clinical schedule in real time with clinical team, balancing all patient needs and priorities ● Maintains and creates leadership on call schedule with HAH leadership ● Documents in EMR in real time (during shift, not leaving shift with any documentation pending) as planned with leadership team (this duty will change over time as vendor relationships change) ● Works as a true team member with the whole HAH team, supporting any tasks needing to be done for operations ● Helps manage technology updates and changes with leadership (new processes driven by changing technology in HAH operations) ● Prepares patients charts/command center documentation, ensuring that any necessary forms are available and relevant patient information is ready for use or review daily as needed. o Assembles charts/paper documentation for admissions, transfers, and discharges ● Supports communication and process related to timely patient flow as possible
● Responds to queries from physicians, nursing staff, and others taking care to not disclose confidential patient information to unauthorized individuals in accordance with various policies, outside regulations and laws governing patient confidentiality including but not limited to HIPAA (Health Insurance Portability and Accountability Act) ● Inventories command center supplies and orders new supplies as needed to maintain standard inventory levels. Stores supplies ensuring that areas are neat and organized. ● Manage unscheduled absence reporting and immediate rescheduling process in concert with whole clinical team (including vendors when applicable). Process directed by HAH Operational Leadership. ● Supports reporting, invoice processes, supply chain management and other operational needs of HAH unit(s). o Participates in quality / process improvement activities with the multidisciplinary team ● Performs all other duties as needed or directed to meet the needs of the department.
Organizational Requirements:
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Minimum Qualifications:
Education: ● High School Diploma required
Licensure, Certification &
Registration: ● N/A
Experience: ● Scheduling / Coordination Experience Preferred
Skills, Knowledge &
Abilities: ● Strong skills in Microsoft Applications required, phone management skills required, excellent communication skills also required
Key Relationships:
Title Nature of Relationship To Position
1 Nursing Director Direct Report
2 Command Center Nurses Ongoing Collaboration
Work Schedule: Indicate either Yes or No as appropriate. Hours of work may be subject to change based upon the needs of the business/department.
On Call: No Shift Rotation: Day / Evening Weekends: No
Physical Requirements & Environment:
For each category, select ONE option from choices below by placing an X in the space to the left of the entry.
Mental and Visual Attention
a) The position requires basic mental and visual attention much or all of the time
b) The position requires periods of concentrated mental and visual attention.
c) X The position requires a high degree of mental and visual concentration.
Physical Exertion
Weight
d) Nature of work requires lifting or moving light weight (up to 20 pounds).
e) X Nature of work requires lifting or moving medium weight (over 20 and up to 75 pounds).
f) Nature of work requires lifting or moving heavy weight (over 75 pounds).
Dexterity
g) Flow of work and nature of duties require average manual coordination.
h) Flow of work and nature of duties require above average manual coordination.
i) X Flow of work and nature of duties require high manual coordination.
Range of Motion
j) X Responsibilities require average range of motion.
k) Responsibilities require above average range of motion.
l) Responsibilities require high range of motion.
Physical Conditions
m) Performance of duties allows for variation in positioning and tasks.
n) X Performance of duties requires remaining in position for prolonged periods of time.
Repetitive Motion
o) Responsibilities require occasional repetitive motion.
p) X Responsibilities require frequent repetitive motion.
q) Responsibilities require constant repetitive motion.
Working Conditions
r) X Working conditions include minimal exposure to elements such as odor, noise, dust, chemicals, temperature extremes or airborne pathogens.
s) Working conditions include occasional exposure to elements such as odor, noise, dust, chemicals, temperature extremes or airborne pathogens.
t) Working conditions include continuous exposure to elements such as odor, noise, dust, chemicals, temperature extremes or airborne pathogens.
Exposure to Hazardous Materials
u) Performance of duties generally does not involve exposure to hazardous materials.
v) X Performance of duties occasionally involves exposure to hazardous materials.
w) Performance of duties frequently involves exposure to hazardous materials. (Biohazardous)
Patient Care Conditions (select ALL that are applicable)
x) X Responsibilities entail exposure to blood and body fluids; standard precautions must be used.
y) Responsibilities include transporting, transfer and positioning of patients.
z) Incumbent must be continuously prepared to prevent a patient fall.
Sensory Requirements (select ALL that are applicable)
aa) X Performance of duties requires the ability to discern and identify colors
bb) Perfor
Pay Range:
$19.00 – $30.00
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
