When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
GENERAL SUMMARY: Coordinates the day-to-day operations of a multiple provider practice with generally more than 10 FTEs, which includes patient flow, provider schedules, charge entry, deposit of co-payments, and staff supervision, to insure practice growth, profitability, quality care, and patient, provider, and staff satisfaction. Works closely with Practice Operations Manager to communicate practice needs, problems, and concerns and to communicate ideas and suggestions to increase patient volume and improve practice’s financial position. Supports and communicates WPA policies and procedures to providers and practice staff. Extended hours may be required to attend meetings, insure practice staffing and meet deadlines.
PRINCIPAL FUNCTIONS:
1. Exemplifies Winchester Hospital’s values and Service Excellence standards. Commits to making every encounter with our patients, patients’ family, co-workers, physicians and other customers the best that it can be.
2. Complies with all Winchester Hospital and WPA policies and the Code of Business Conduct. As required, maintains current tuberculosis testing. Takes responsibility for own safety as well as the safety of patients, patients’ family, co-workers, physicians and other customers.
3. Demonstrates cost conscious awareness by comparing and analyzing practice expenditures monthly and efficiently utilizing staff and supplies within budgetary guidelines. Reviews monthly practice reports and recommends ways to reduce overhead.
4. Works with Practice Operations Manager to develop supply, capital, staff budgets, and revenue projections.
5. Authorizes, monitors and processes all practice expenditures per WPA policies and
procedures. Develops and maintains a system for purchasing ensuring “best pricing” is obtained for all practice purchases. Coordinates timely and accurate submission of payroll time sheets.
6. Interviews, hires, orients, trains, and evaluates performance of, and when necessary,
disciplines practice staff. Provides guidance in effective problem solving to all practice staff. Conducts regular staff meeting to promote communication and facilitate problem solving and planning.
7. Coordinates the effective operation of the front desk ensuring a customer service focus
while gathering appropriate information needed for clinical care and billing. Responsible for accurate and timely submission of patient charges. Provides backup support to all practice staff.
8. Ensures a safe working environment by resolving maintenance, housekeeping and
physical plant problems. Ensures that office and clinical equipment is kept in good
working order. Monitors service contracts and arranges for repairs and/or preventive
maintenance.
9. Participates in the following:
a. Mandatory training requirements as per hospital/unit policies
b. Continuing education/in-services to enhance knowledge
c. Staff meetings
d. Performance improvement initiatives
e. Orientation of new staff, students and/or volunteers
KNOWLEDGE, SKILLS, AND ABILITIES:
1. High School diploma or equivalent required.
2. At least three years experience in a medical office setting.
3 Keyboarding ability and knowledge of practice management software
4. Ability to solve problems and prioritize multiple demands.
5. Knowledge of medical terminology
6. Knowledge of insurance, coding and billing regulations
LICENSE, CERTIFICATION REQUIRED: None Required
LIFE SUPPORT CERTIFICATION REQUIRED: None Required
AGE SPECIFIC REQUIRMENTS: Not Applicable
PHYSICAL, MENTAL AND VISUAL REQUIRMENTS:
1. Ability to communicate orally and in writing.
2. Ability to use computer.
3. Ability to proofread documents and check for accuracy.
4. Valid driver’s license and motor vehicle to travel to off site meetings.
5. Ability to occasionally lift or move boxes of supplies or forms up to 30 pounds.
OSHA EXPOSURE: Job involves possible exposure to blood, body fluids or tissues.
REPORTING RELATIONSHIP AND SUPERVISORY RESPONSIBILITY:
1. Reports to Practice Operations Manager.
2. Responsible for supervising the work of others.
Job Description:
Pay Range:
$54,080.00 USD – $86,528.00 USD
The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
