When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Reporting to the Associate Director of Quality and Performance Improvement, the Project Manager, Performance Improvement furthers the mission of Highland Healthcare Associates IPA in supporting independent private practice and builds collaborative relationships with Highland’s Primary Care Practices and/or Highland’s Specialist practices to achieve results that are consistent with the Quintuple AIM through use of project management skills and performance improvement methodologies. The collaborative, results oriented individual helps Highland practices achieve high quality, equitable, patient centric care delivered efficiently and reliably in a manner that promotes access and throughput, and enhances both the clinician’s and patient’s experience. The Project Manager also coordinates/tracks the measurement of Highland’s internal clinician incentive program.
Job Description:
QUALIFICATIONS
Education Required: Bachelor’s degree in Business, Healthcare, Organizational Management/Development, Quality, or a related field is required, or equivalent industry training and experience.
Education Preferred: Master’s degree in Business Administration, Healthcare, or Organizational Development preferred
Experience Required:
- At least five (5) years professional experience in healthcare operations/healthcare performance improvement or consulting in these areas
- Progressive experience in project management with at least two (2) years leading complex projects
- Knowledge of and experience with HEDIS quality metrics, electronic medical records such as Epic, Athena, and eCW preferred
Experience/Demonstrated Skills Required:
- Able to work independently and handle multiple priorities
- Superb communication skills, both written and verbal
- Excellent analytic skills
- Excellent problem solving and technical skills
- Demonstrated project management and execution skills
- Ability to identify and escalate issues that pose barriers to goal achievement
- Exceptional skills with Microsoft Office applications
- Smartsheet, Arcadia experience a plus
- Understands context of assignments and tasks and able to be flexible and adaptable to changing roles & priorities
- Serve as a role model by integrating quality customer service skills and communication skills when interfacing with colleagues
- Ability to identify the need to consider the impact of new project requirements on an existing team workload
- Provides ongoing reconciliation between long-term goals and short-term actions
- Working knowledge of physician practice processes
- Willingness and ability to commute to various practices and office locations as needed while largely remote
Other Skills/Knowledge Required:
- Comfort with Microsoft Office software including MS Excel, MS Word, and PowerPoint
- Excellent written and oral communication skills
- Strong interpersonal and presentation skills
- Ability to work independently, setting and adjusting priorities to meet deadlines and objectives
- For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the care team
Certifications Preferred:
·Certification and/or demonstrated experience in Lean, Innovation 90, DMAIC, FOCUS-PDCA, and/or root cause/failure mode analysis a plus
·Project Management Professional (PMP) a plus
JOB FUNCTIONS
In collaboration with the Associate Director and as a member of the Highland IPA Performance Improvement team, this role is responsible for the following:
Operations:
- Works collaboratively with Highland IPA physician practices and other stakeholders to manage assigned projects
- Ensures baseline and data capture for tests of change and creates visual representations to aid in communication
- Has or acquires relevant facility with various EMRs in order to work collaboratively to support performance improvement activities that evolve workflows and sustain improvements
- Facilitates changes that help Highland practices achieve high quality, equitable, patient centric care delivered efficiently and reliably in a manner than promotes access and throughput while enhancing the clinician’s and patient’s experience
- Provides ad hoc and periodic reports to stakeholders, including physician practice staff and IPA leadership
- Coordinates/tracks the measurement of Highland’s internal clinician incentive program
Growth:
- Builds effective relationships with physicians and others to optimize use and effectiveness of the department’s services.
Planning:
- Provides operational insights and trend data to the Associate Director and Medical Directors to help build comprehensive and accurate short and long-term strategic and operational plans for the department and services, including the IPA’s incentive program.
- Collaboratively with the Associate Director, cascades the organization’s goals to the role’s individual level
Fiscal Management:
- Provides operational insights and trend data to the Associate Director to help build comprehensive and accurate operational and budget plans.
- Monitors expenditures related to programs, keeping expenses within allotted budgets and communicates concerns about budget issues. Researches variances.
Pay Range:
$75,046.00 USD – $109,990.00 USD
The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
