When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Reporting to the Associate Director of Quality and Performance Improvement, the Senior Project Manager, Performance Improvement furthers the mission of Highland Healthcare Associates IPA in supporting independent private practice and builds collaborative relationships with Highland’s Specialist Practices and/or Highland’s Primary Care practices to achieve results that are consistent with the Quintuple AIM through use of project management skills and performance improvement methodologies. The collaborative, results oriented individual helps Highland practices achieve high quality, low cost, equitable care with a focus on contractual risk and efficiency in a manner that promotes access and throughput, and enhances both the clinician’s and patient’s experience.
Job Description:
QUALIFICATIONS
Education Required: Bachelor’s degree in Business, Healthcare, Organizational Management/Development, Quality, or related field is required, or equivalent industry training and experience
Education Preferred: Master’s degree in Business Administration, Healthcare, or Organizational Development preferred
Experience Required:
- 7+ years in healthcare operations/healthcare performance improvement or consulting in those areas required
- Demonstrated experience with strategic planning in the context of improvement opportunities
- Prior experience in a physician practice a plus
- Experience in contractual risk performance/management operations a plus
- Knowledge of and experience with HEDIS quality metrics, risk coding, electronic medical records such as Epic, Athena, and eCW preferred.
Experience/Demonstrated Skills Required:
- Able to work independently and handle multiple priorities
- Demonstrated change agent, self-starter and team player
- Strong proven project management and execution skills
- Superb communication skills, both written and verbal
- Excellent analytic skills
- Excellent problem solving and technical skills
- Achieves forward progress (sometimes from behind) and thinking "out of the box” and comfortable challenging the status quo while able to work diplomatically to keep stakeholders engaged
- Understands context of assignments and tasks and able to be flexible and adaptable to changing roles & priorities
- Serve as a role model by integrating quality customer service skills, leadership skills and communication skills when interfacing with colleagues
- Ability to assess and address the impact of new project requirements on an existing team workload
- Provides ongoing reconciliation between long-term goals and short-term actions
- Exceptional skills with Microsoft Office applications
- Smartsheet, Arcadia experience a plus
- Strong knowledge of physician practice processes
- Willingness and ability to commute to various practices and office locations as needed (while largely remote)
Other Skills/Knowledge Required:
- Comfort with Microsoft Office software including MS Excel, MS Word, and PowerPoint
- Excellent written and oral communication skills
- Strong interpersonal and presentation skills
- Ability to work independently, setting and adjusting priorities to meet deadlines and objectives
- For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the care team.
Certifications Preferred:
·Certification and/or demonstrated experience in Lean, Innovation 90, DMAIC, FOCUS-PDCA, and/or root cause/failure mode analysis a plus
·Project Management Professional (PMP) a plus
JOB FUNCTIONS
In collaboration with the Associate Director and as a member of the Highland IPA Performance Improvement team, this role is responsible for the following:
Operations:
- Leads efforts and works collaboratively with other colleagues and stakeholders to manage assigned projects involving Highland IPA Specialist physician practices. These projects will have a primary focus related to contractual risk/efficiency. Work may include throughput from/output to primary care practices and necessitate their involvement
- Gains a thorough understanding of data to which a project will need to respond, and is able to articulate and request additional data to better formulate the scope of the issue presented.
- Follows performance improvement principles, ensuring baseline and data capture for tests of change and creates visual representations to aid in communication. Metrics may include financial, utilization, and operations based data, as well as customer experience data. Clinical assessment/evaluation data may be included with direction and involvement from Specialist medical directors.
- Facilitates changes that help Highland specialist practices better contribute to the delivery of high quality, equitable, patient centric care delivered efficiently and reliably in a manner than promotes access and throughput while enhancing the clinician’s and patient’s experience
- Provides ad hoc and periodic reports to stakeholders, including physician practice staff and IPA leadership
- Proposes and supplies information supporting the business case for follow up projects based on outcome and collaborates with the Associate Director to propose relevant incentive projects for specialist practices
- When necessary, liaises with Primary Care medical practices to improve the delivery of collaborative care, and/or convenes necessary focus groups to inform recommendations
Growth:
- Builds effective relationships with physicians and others to optimize use and effectiveness of the department’s services.
Planning:
- Provides operational insights and trend data to the Associate Director and Medical Directors to help build comprehensive and accurate short and long-term strategic and operational plans for the department and services, including the IPA’s incentive program.
- Collaboratively with the Associate Director, cascades the organization’s goals to the role’s individual level
Fiscal Management:
- Provides operational insights and trend data to the Associate Director to help build comprehensive and accurate operational and budget plans.
- Monitors expenditures related to programs, keeping expenses within allotted budgets and communicates concerns about budget issues. Researches variances.
Pay Range:
$84,989.00 USD – $124,987.00 USD
The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
