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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

Lead Receptionist

Beverly, Massachusetts

Organization Facility: The Herrick House Category: Business Operations Job ID: JR71088 Date posted: 02/07/2025
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Welcome to The Herrick House, part of Beth Israel Lahey Health Continuing Care. Our teams of nurses, aides, food service, and environmental service employees work to create an environment that supports the physical, mental, emotional, and spiritual needs of our residents along with their families.

Summary:
The Lead Receptionist represents the residence in a professional, pleasant, courteous and accommodating manner to the community and general public. Assists Director of Business Services with resident billing and special projects. Duties include meeting and greeting all visitors to the residence and directing them to the appropriate person/area. Directs all incoming phone calls to the appropriate party and performs other clerical duties such as typing, mail sorting, copying, faxing, etc.

Job Description:

Essential Job Functions:

Front Desk Responsibilities
1.    Handles all incoming telephone calls and greets guests and visitors in a professional and courteous manner
2.    Directs calls, guests and visitors to appropriate person/department
3.    Responds to resident requests in a kind and courteous manner
4.    Coordinates front desk activities
5.    Communicating with co-workers either verbally, through the communication log book, and email (Outlook)
6.    Maintains the front desk in a neat and orderly manner
7.    Responds to emergency situations by contacting appropriate party (911), fire department, etc.
8.    Sorts mail as needed
9.    Ensures new employees receive employee identification badge on orientation day
10.    Responsible for Business Office supply ordering
11.    Contacts Vendor for copy machine/fax machine issues
12.    Closes out discharged residents from financial file and moves demographic sheet to discharged resident notebook 
13.    Records guest meals in log book and distributes ticket as needed
14.    Supports The Herrick House Directors as needed
15.    Performs similar and other related duties as required


Accounts Receivable
1.    Completes bank deposit slips and cash logs for all cash/checks received in a timely basis
2.    Copies checks and matches each rent check to monthly statement verifying amount paid matches amount billed
3.    Monitors and reconciles petty cash box held at reception desk
4.    Reconciles Hairdresser/Manicurist cash receipts weekly

Other Business Office Duties
1.    Assists Director of Business Services with resident billing, inputting data into the billing system, cash receipts, etc.
2.    Handles the timely process of rate increase letters to residents at least 30 days prior to the increase due date
3.    Assists Director of Business Services with special projects as assigned
4.    Records quarterly Gift Shop Sales Tax and submits payment

Education: Associates Degree or equivalent experience is required.

Certification/License: None Required

Knowledge, Skills & Abilities: Is computer-capable and is able to adapt to work using Microsoft Offices and software packages used at The Herrick House.The ability to communicate effectively, both orally and in writing, is essential.Must have knowledge of basic telephone reception systems and techniques.The ability to handle all incoming phone calls and visitors in a pleasant and courteous manner, provide clerical support and represent the residence in a professional manner is required.The ability to respond calmly to emergency situations is essential.File maintenance and organizational skills are essential.

Experience:

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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