Open position

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

BILH Specialty Care is where you can truly make a difference. Performing as a frontline representative of BILH Specialty Care you will exercise the highest standards of customer service in all interactions with patients and staff.

This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.

Job Description:

Essential Duties & Responsibilities including but not limited to:

General Medical Office Functions:

• Maintains physician and midlevel clinic schedules on a daily/weekly/monthly basis.

• Processes and monitors provider time away and ensures that the information is captured in all required systems.

• Answers a high volume of telephone calls in a professional manner and takes responsibility for appropriate dispositions and follow through on all phone calls. Accurately identifies those patients requiring immediate attention and relays this information to the appropriate personnel.  

• Utilizes Lahey Clinic electronic systems in order to record thorough, and complete phone messages.

•  Electronically facilitates patient prescriptions including new, refills, faxes, and prescription preauthorization’s.

• Uses electronic systems to enter provider orders and retrieve test results.

•  Facilitates collection of outside medical records and x rays for Lahey patients and indexes paperwork for scanning process.

• Processes forms required for insurance approvals for scheduled procedures, office visits, or tests.

• Transcribes a variety of documents including correspondence, memos, and department/staff meeting minutes. Proofreads all documents for accuracy and completeness.

• In surgical departments uses electronic OR scheduling systems to view and print schedules. Monitors and track physician progress electronically.

• Maintains provider correspondence, reports, and statistics.

• Makes physician travel arrangements as needed.

• Maintains physician curriculum vitae, bibliography and Continuing Medical Education (CME).

• Screens, sorts and distributes mail.

•  Operates office equipment including (but not limited to) a personal computer, Internet, voice mail, email, paging systems, copy machine, transcription equipment and fax.

• Assists in establishing a new physician’s practice, ordering business cards, office supplies etc.

2) Scheduling:

• Works with provider and/or other care provider to provide access to patients and facilitate “work in” appointments as required.

•  Schedules patients for tests and consultations as directed by the provider or other care provider.  

• Communicates information to patients regarding requirements for appointments and test preparation, as needed.  

• Uses clinic-wide scheduling system for updating demographic and insurance information to ensure timely and accurate billing.  

• Processes any physician or other care provider ‘bump lists’, according to protocol ensuring all patients are provided and notified of the new appointment.

Minimum Qualifications:

• High school diploma or equivalent.

• Experience: A minimum of 1 year of experience in a high-volume customer service-related position.

• Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled