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Learn more about working at New England Baptist Hospital

LEAD MEDICAL ASSISTANT

Boston, Massachusetts

Organization Facility: New England Baptist Hospital Category: Technician Job ID: JR79365 Date posted: 09/04/2025
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Beth Israel Lahey Health and New England Baptist Hospital are devoted to consistently promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in our organization's WE CARE values which can be reviewed here Our Values.

Train, mentor and oversee medical assistants, ensuring adherence to clinical protocols, NEBH policies and best practices. Assist providers with exams, procedures and treatment while ensuring patient comfort and safety. Coordinate patient flow, manage schedules and supplies. Facilitate efficient clinic operations. Ensure adherence with OSHA, HIPAA and other regulations. Obtain prior authorization for medication, imaging or procedures as needed. Monitor and maintain supplies, equipment and exam room readiness. Act as a liaison between medical assistants, providers and administrative staff to optimize workflow and patient experience. Identify areas for process improvement and implement strategies to enhance patient care and efficiency.

Job Description:

ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to):

  • Under the direction and supervision of the Physician and Office Manager, escorts patients to exam rooms and provides direct patient care
  • Oversees the daily clinical flow, schedules and functions, ensuring all site medical assistants provide quality medical treatment. When needed, train other medical assistants to improve performance and skill. Lead monthly staff meetings with medical assistant staff
  • Prepares patient exam rooms to ensure they are ready for patients and doctors. Keeps the exam rooms stocked with supplies needed to perform patient assessments. Responsible for keeping exam rooms clean.
  • Performs diagnostic testing which may include but is not limited to, urine collection, phlebotomy, EKG, etc., as ordered
  • Records vital signs and assists Physician with patient exams. Enters all data into electronic health record, complying with all PHO and Managed Care Quality requirements (required vitals, e-prescribing, etc).
  • Reports all pertinent observations to Physician, Office Manager, Director, or other health team member.
  • Assists Physician with surgical bookings, and coordinates additional testing/consultations as necessary
  • Follows up with patients on test results, rx refills, and assists with patient education.
  • Functions as a liaison between the patient and their family and the health care team.
  • Performs other related duties as required. Supports front desk duties as needed (phones, check in, co-pay collection, etc.)

QUALIFICATIONS:

  • High School Graduate or Equivalent
  • HeartSaver or BLS Certification from the American Heart Association (preferred) or American Red Cross
  • Medical Assistant Certification

MINIMUM EXPERIENCE:

  • 3-5 years of work-related

OTHER REQUIREMENTS:

  • Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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