Learn more about working at Beth Israel Deaconess Medical Center
Manager, Improvement and Innovation - BIDMC (Hybrid)
Boston, Massachusetts
Organization Facility: Beth Israel Deaconess Medical Center Category: Quality Job ID: JR84265 Date posted: 10/08/2025Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Exempt
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Reporting to the Director of Project Management and Process Improvement, this position is responsible for the execution and maintenance of a suite of improvement projects that align with organizational strategy and goals related to inpatient and clinical services or ambulatory and peri-op clinical areas. Directs several complex projects simultaneously by utilizing the tools, techniques and methodology of professional project management fundamentals to meet the current and anticipated needs of the organization. Achieves operational objectives by preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; and implementing change. Responsible for identifying and communicating to leadership, the financial implications of each project and the associated potential improvements. The incumbent will deploy project management support appropriately to meet timelines and measurable outcomes. Responsible for the continued development and management of other project management staff. There is an expectation to continuously maintain an understanding of industry trends and advances through attending external conferences and presentations.Job Description:
Essential Responsibilities:
- Manages complex projects and responds quickly to changing issues and priorities involving multiple departments and stakeholders. Develops solutions that are feasible, cost-effective, and acceptable to the present stakeholders.
- Provides subject matter expertise for project management to project teams. Attends project team meetings to provide guidance, mentoring, and coaching to staff on the day-to-day project management methods.
- Facilitates the project team leader discussion to define the process for identifying and documenting issues in a project and recommending corrective action. Takes the lead in the issue resolution process and identifies project priorities when resolving issues. Communicates the status of issue management activities to project team members and organization stakeholders.
- Manages project portfolio. Drives organizational change, taking full account of obstacles, opposition, and differing stakeholder priorities. Acts as a champion for business process changes; acts behind the scenes to craft solutions for business problems related or tangential to the project.
- Demonstrates superior collaboration skills and techniques that appropriately define alternate solutions and create lasting, productive partnerships with clients. Actively participates in cross-functional groups to solve problems across projects. Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in for desired objectives.
- Provides leadership, vision, and direction-setting for both the project team and business partners. Uses knowledge of mission and core strategies as a basis to develop specific objectives and goals. Serves as a project management expert, resource, and key advisor to business partners.
- Mentors adherence to project management standards and practices. Reviews team members project deliverables and ensures their work is in line with project management best practices.
- Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action, and performance reviews. Direct Reports: 2-3 Indirect Reports: None
Required Qualifications:
- Bachelor's degree required. Master's degree preferred.
- 8-10 years related work experience required, and 0-1 years supervisory/management experience required.
- Project Management experience.
- Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications. May produce complex documents, perform analysis, and maintain databases.
Preferred Qualifications:
- PMP certification is strongly preferred with a high degree of knowledge of PMP tools, techniques, and methodologies.
- Demonstrated ability to coach and mentor colleagues.
Competencies:
- Decision Making: Ability to make decisions that are guided by precedents, policies, and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
- Problem Solving: Ability to address problems that are broad, complex, and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation, and diplomacy to develop solutions.
- Independence of Action: Ability to set goals and determine how to accomplish defined results with some guidelines. The manager/Director provides broad guidance and overall direction.
- Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
- Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families, and external customers.
- Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices, and policies with the ability to use them in complex, varied situations.
- Team Work: Ability to lead and direct multiple collaborative teams for large projects or groups, both internal and external to the Medical Center and across functional areas. Results have significant implications for the management and operations of the organization.
- Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.
Social/Environmental Requirements:
- Work requires periods of close attention to work without interruption. A concentrated effort of up to 4 hours without a break may be required.
- Work is varied every day, and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities.
- No substantial exposure to adverse environmental conditions
- Health Care Status: NHCW: No patient contact.- Health Care Worker Status may vary by department
Sensory Requirements:
Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity feet, Conversation, Telephone.
Physical Requirements:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, or pulling objects. Sitting most of the time, with walking and standing required only occasionally
This job requires frequent sitting and keyboard use. There may be occasional walking.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
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Why join Beth Israel Lahey Health?
If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.
At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.
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