Career Opportunities

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Manager of Business and Regulatory Affairs oversees financial performance, regulatory compliance, and data management of the Heart Transplant, LVAD and ECMO programs and programs related to Advanced Heart Failure. The position directly reports to the Dir, Heart Transplant & Special Programs. The Manager collaborates with central Hospital and HMFP Finance departments to coordinate budgets, revenue and cost initiatives, contracting, and other financial work. The Manager coordinates with central Information Systems personnel and vendor(s) to ensure effective use of the Transplant Data Management System. The Manager maintains active knowledge of regulations impacting the Heart Transplant, LVAD, ECMO and related Advanced Heart Failure programs.

Job Description:

Primary Responsibilities: 
1.    Works with the Heart Transplant Director and Medical and Surgical Directors to develop business plans and assist with the implementation, monitoring and evaluation of such plans. Updates plan as necessary to reflect challenges and opportunities in the marketplace. (essential) 
2.    Manages program financial and data staff. Directs personnel to assigned tasks and projects. Collaborates with nursing leaders to harmonize operations and ensure equitable staff management. (essential) 
3.    Oversees program financial performance inclusive of BIDMC and HMFP revenue/expenses. Full responsibility for planning, monitoring and managing dept budget. Identifies opportunities to lower costs/enhance revenue. Collaborates with BIDMC Finance to capture and report organ acquisition expenses on Medicare Cost Report including mgmt of time studies. 
Liaisons with managed care to optimize contracts. Represent heart transplant with internal and external finance teams. 
Managed process with internal teams for creation of charges, billing workflows and managed care contracting. (essential) 
4.    Maintains knowledge of regulatory requirements specific to transplant programs including the OPTN/UNOS and CMS. 
Communicates changes impacting the programs to faculty and staff and establishes mechanisms that facilitate compliance. Ensures that policies are reviewed periodically. Serves as the primary point person for regulatory site visits and audits including follow-up corrective action plans. (essential) 
5.    Maintains knowledge of Joint Commission and CMS regulations for LVADs and ELSO standards for ECMO program management. Supports multidisciplinary team in preparing for site surveys by monitoring compliance through internal audits to achieve constant readiness for regulatory site visits and surveys. (essential) 
6.    Collaborates with the central BILH Information Systems department to ensure adequate electronic systems are in place to capture the data required for submission to regulatory required registries such as UNOS, SRTR, the Joint Commission and INTERMACs. Oversees data personnel to ensure accurate reporting. Uses data to conduct analysis and performance improvement. (essential) 

7.    Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the 
following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 2-3 Indirect Reports: 1-5 
8.    Acts as the main point of contact for the Transplant Data Management System vendor. Works with the Vendor to make updates to the system, request customization or special reports as needed. Trains with the Vendor to be a System super- user and learns to create reports that help drive program workflows and process improvements. (essential)  
9.    Acts as liaison to the New England Organ Bank (NEOB) representing BIDMC. Represents the transplant programs on the BIDMC Organ Donation Counsel. Participates in activities to increase organ donation. Collaborates with NEOB to coordinate transplant activities and implement practices that improve utilization of deceased donor organs. (essential) 
10.    Facilitates the application process and ongoing RFIs for regulatory agencies (CMS, UNOS/OPTN, SRTR) as well as annual updates. 
11.    Manages regulatory/QAPI process including workgroups to supports transplant quality projects with data analysis, meeting coordination, and recommendations regarding quality tools and methodologies (such as PDSA, project charter formatting, etc.). 
12.    Responsible for transplant policy oversight and maintenance processes (PPGD site).  
13.    Represents heart transplant on various internal committees (MEC, SQOC, forms). 


Required Qualifications: 
1.    Bachelor's degree required. Master's degree preferred. 
2.    1-3 years related work experience required and 1-3 years supervisory/management experience required 
3.    Demonstrated knowledge of financial budgets. Excellent data analysis skills. Creative problem solving and critical thinking ability. 
4.    Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. 


Preferred Qualifications: 
1.      Previous experience in organ donation, transplantation, or end stage organ disease. Familiarity of OPTN/UNOS, CMS and/or Joint Commission regulations. 

 Competencies: 
1.    Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. 

2.    Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues. 

3.    Independence of Action: Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction. 

4.    Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas. 

5.    Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others. 

6.    Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas. 

7.    Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization. 

8.    Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner. 


Social/Environmental Requirements: 
1.    Work requires periods of close attention to work with out interruption. Concentrated effort of up to 4 hours without break may be required. 
2.    Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities. 
3.    No substantial exposure to adverse environmental conditions 
4.    Health Care Status: NHCW: No patient contact.- Health Care Worker Status may vary by department 


Sensory Requirements:
Close work (paperwork, visual examination), Monitor Use, Visual clarity feet, Conversation, Monitoring Equipment, Telephone. 

Physical Requirements:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus 

This job requires frequent sitting, Keyboard use. There may be occasional walking, standing. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled