Career Opportunities

Essential responsibilities including but not limited to:

1.    Liaison Services

• Liaison between primary department of service, Central scheduling/Patient Access/Patient Registration and any other pertinent hospital departments. 

2.    Insurance Coordination

• Facilitates prior authorization for patients with worker’s compensation insurance referred for a diagnostic test or procedure

3.    Clinical Services 

• Provide general patient care services, including but not limited to, taking patient’s vital information and conversing with patients to complete records.  Enter all data into electronic health record, adhering to all documentation regulatory requirements
• Stock, prepare and turnaround exam/procedure rooms
• Maintains an inventory of departmental supplies in quantity sufficient for daily operation

4.    Patient Management 

• Assist patients with requests, or coordinate the appropriate resource, while in the department
• Proactively communicate appointment delays at the point of check-in
• Escalates patient concerns/issues to technologists/physician/management as needed
• Schedules/Reschedules/Cancels patient appointments upon request following all associated policies and procedures
• Makes confirmation / screening calls for future appointments
• Makes follow-up appointment calls, where applicable
• Obtain prior authorizations/billing for patients including Workers Comp Insurance.
• Performs patient check-in/check-out, as needed
• Distributes current daily schedules
• Monitors future resource schedules; ensuring all pertinent information is obtained for the scheduled patient visit prior to patient arrival – Including, but not limited to: complete physician orders
• Facilitates physician referrals by forwarding documentation as directed by the MD or NP.
•  Monitors for double bookings and proactively corrects the schedule for smooth patient flow
• Performs other department job duties as needed to promote excellent patient experience and clinic efficiency

5.    Documentation, Image and Report Management

• Responsible for document scanning as needed
•  Ensures outside records reach the dept. of Health Information Management in a timely fashion for scanning into the electronic medical records
• Responsible for uploading of images to the Radiology Dept. image viewing system for physician viewing during visits/procedures/etc.

6.     Phone System Management 

• Greets every caller in a warm, welcoming manner
• Responsible for coverage of clinical care phone line by triaging calls as appropriate, taking messages in the clinic software system, assigning messages to the appropriate provider or team member and resolving calls if possible.

Minimum Qualifications

Education

• High School Graduate or Equivalent required.
• Graduate of an accredited medical assistant program preferred

Experience

• 0-1 years' work-related experience

Licensure/Certification/Registration

• Medical Assistant certification preferred
• Basic Life Support certification required

Skills, Knowledge & Abilities

• Good understanding of Medical Terminology.
• Strong organizational and interpersonal skills.
• Able to function under stress.
• Ability to use computer; Computer and typing aptitude
• Ability to communicate in writing and orally.
• Ability to proofread documents and check for accuracy.

Competencies

• Decision Making: Makes decisions based on specific instructions, standard practices, and/or established procedures.  Any deviations from these require review/approval from a higher level of authority.
• Problem Solving: Addresses problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
• Independence of Action: Follows precedents and procedures to perform tasks.  May set priorities and organize work within general guidelines.  Seeks assistance when confronted with difficult and/or unpredictable situations.  Work progress is monitored by supervisor/manager. 
• Patient Contact: Regular, day-to-day contact; both face-to-face and hands-on (having close contact within three feet for at least five minutes).  Examples: physicians, clinical nurses, phlebotomist, medical assistants, PFT tech, and x-ray tech.