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Patient Care Coordinator

Boston, Massachusetts

Organization Facility: New England Baptist Hospital Category: Patient Access Job ID: JR71945 Date posted: 04/29/2025
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Patient Coordinator-I is responsible for, but not limited to scheduling, patient visit coordination tasks, pre-registration and efficiency across all NEBH locations. The representative will be responsible for daily schedule management for the area they are working in. The Patient Coordinator may be asked to assist co-workers in the department at the Boston, Dedham or Chestnut hill location.

Job Description:

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

1. Scheduling /Pre-registration

  • Responsible for scheduling outpatient appointments for the assigned department according to scheduling protocol.
  • Communicates clearly and appropriately with patients, while demonstrating respect, courtesy, and sensitivity.
  • Pre-registration: Responsible for pre-registration of patients, patient interviews, and updating the hospital computer system with accurate information. Interviews patients by phone to obtain all required information for hospital records and billing system. Pre-registers all patients at the time of scheduling according to department policies.
  • Answering telephones/voicemail, scheduling, changing, and canceling appointments in a professional and timely manner (Under supervision and guidance)

2. Patient Management

  • Performs functions including various modes of communication and responding to patient, physician offices, insurance companies and other NEBH departments.
  • Follows HIPAA guidelines while maintaining confidentiality of all protected health information.
  • Resolving patient concerns if possible, minimizing hold time and escalates issues to management as needed. (Under supervision and guidance)

3. Administrative

  • Liaison between the department and other offices, departments
  • Process inbound faxes according to department protocol.
  • Responsible for document scanning as needed

4. Teamwork

  • Work cooperatively with fellow employees to solve problems and help make the department function smooth and efficiently
  • Help cover coworkers for time off

5. Other

  • Performs other department job duties as needed to promote excellent patient experience and clinic efficiency.
  • Assists other Administrative staff with duties

QUALIFICATIONS

  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
  • Ability to communicate clearly and effectively in written English with internal and external customers.
  • Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
  • Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations.  Specialized knowledge not required.
  • Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
  • Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.
  • Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.  Ability to remain calm in stressful situations.

Additional PREFERRED Qualifications/Skills:

  • Basic knowledge of Microsoft Office programs – Word and Excel
  • Ability to multi-task
  • Excellent verbal and written communication skills
  • Basic knowledge of Medical Terminology
  • Previous healthcare related experience

EDUCATION

1. High School diploma or equivalent. Associate's Degree preferred.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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