Career Opportunities

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Obtains and manages all mandatory medical documentation required for each of the 500 plus patients scheduled for surgery each week. Obtains and transcribes surgeons' orders indicating tests and/or procedures required for the 225 plus patients per week who are scheduled for a PAT clinic visit prior to their surgery. Interacts extensively with staff in PAT, PreOp, surgeons' offices, surgical
scheduling, Medical Records, other departments within the medical center and various personnel and facilities external to the Medical Center. Schedules pre-admission testing appointments and phone calls for patients either coming to the clinic or receiving a pre-screening call.

Job Description:

Essential Responsibilities:

1. Reviews the operating room schedules throughout the day to check for cases that have been added cancelled or have changed location. Submits completed charts to Anesthesia for review so they can determine if a patient can be cleared for surgery. Reviews chart and surgical schedule for errors.
2. Conducts follow-up telephone calls to the surgeons' offices regarding missing medical documentation or documentation that was received with missing or out-of-date elements. Documents all medical information received into the computer system accurately and in a timely manner.
3. In the absence of surgeons' order, calls to request from surgeon's office . Submits completed charts to Anesthesia for review and awaits clearance for surgery. Performs final check of chart and surgical schedule for errors. Completes Communication Sheet, notes issues or special instructions and attaches to patient chart for Pre-Op/OR clinical staff review.
4. Organizes all medical information until a patient's file is accurate and complete and a medical chart can be assembled. Manages the patients' completed medical charts which will be used in clinical practice activities in Pre-Admission testing, Pre-Op and the Operating Room. Contacts primary care physician, nursing home etc. to obtain missing or correct erroneous patient information.
5. Tracks historical medical records, including recent admissions, utilizing the computer systems and following the Medical Records' department procedures.

Required Qualifications:

1. High School diploma or GED required. Associate's degree preferred.
2. 1-3 years related work experience required in healthcare setting.
3. Ability to multi-task, prioritize and meet daily, non-negotiable deadlines.
4. Successful completion of on-the-job training in practices and procedures of Pre-Admission Testing.
5. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

1. Perioperative experience.

Competencies:

1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled