Career Opportunities

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Project Manager position will be working with the Patient Care Services Quality and Safety team at BIDMC.

This position is a key member of the PCS Quality, Safety and Informatics teams that are responsible for implementing major projects to change or enhance business practices, processes and systems, as well as support quality projects to improve patient outcomes and regulatory readiness. Draws on a broad understanding of the medical center and departmental practices and policies.

This role will support the work of our Patient Care Services Safety and Quality programs. This includes projects related to performance improvement, reducing preventable harm, supporting hospital quality initiatives, the patient experience, emergency cardiac care and informatics as we stabilize and optimize EPIC.

This department supports the operations of our inpatient programs and works with many multidisciplinary teams.

This role is located in Boston, on our West Campus, with the possibility of up to 2 days per week of remote work.

Job Description:

This position is a key member of project teams that are responsible for implementing major projects to change or enhance business practices, processes and systems for the department.  Draws on a broad understanding of the medical center and departmental practices and policies.

Essential Responsibilities:

• Provides leadership in developing and implementing projects. Works closely with senior administrators to facilitate the team's work and coordinate or manage the team's initiatives and projects.
• Manages multiple large and smaller complex projects simultaneously.
• Partners with sponsors and team leaders to strategize team project plans. Focuses on critical success factors, project milestones and deliverables and develops contingency plans.
• Leads project team meetings, including a review of action plans and tracking of project milestones. Updates action plans weekly and prompts accountable individuals to insure timely task completion. Supports activities of project teams and maintains accurate documentation of team minutes.
• Designs communication strategies for project progress. Ensures timely and consistent communication of project priorities, status, timelines, and deliverables to the user community.

Department Specific Job Responsibilities:

• Helps to resolve complex quality and workflow issues by applying understanding of the internal systems and clinical environment.
• Works with nursing and other multidisciplinary teams to define and enhance workflows.
• Identifies opportunities for improvements and works with key stakeholders to prioritize and implement change

Required Qualifications:

• Bachelor's degree required. Master's degree preferred in Business or Healthcare
• 3-5 years related work experience required.
• Experience or training in project management.
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Preferred Qualifications:

• Experience in meeting facilitation and the ability to lead group discussions.

Competencies:

• Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
• Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
• Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.
• Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled