Career Opportunities

Position Summary:  In support of supervisory staff, assists with the daily supervision of Security Officers. Coordinates and leads response to emergency conditions. Provides security and protection for patients, visitors, and colleagues, as well as buildings and grounds. May be called upon to provide assistance in many different circumstances, settings and weather.

Essential Duties & Responsibilities including but not limited to:

Lead Responsibilities - In support of Security Supervisory staff, assists with supervising on-duty personnel. Duties include:

• Allocation of staff resources and assignments.
• Communication, prioritization of work, adaptations to shift plans.  Counseling staff on routine issues pertaining to safety, performance, or behavior
• Works closely with Nursing Supervisors on issues related to patient safety and security, escalating patients, all codes, and any other security related events. Functions in a lead role capacity.
• Assist with the training of new Officers and assist with any needed refresher training as well. 

Monitoring and Reporting

• Patrols assigned areas on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked ingress and egress, and unauthorized persons.  
• Conducts periodic inspections of all areas at designated times to ascertain their conditions of security and safety. 
• Perform monthly preventative maintenance and required equipment checks, i.e.: elevator phones, outside emergency phones, vehicle equipment, door alarms and panel, building alarms, fire alarm panel, all doors and locks and radio equipment.  
• Prepares logs or reports as required for post, writes or types reports entering information in a computer.

Enforcement

• Directs vehicle and pedestrian traffic.
• Conducts on-campus traffic safety details during construction and roadwork hazards.
• Issues parking citations for colleagues parked in unauthorized lots. 
• Patrols designated areas and all parking areas. 
• Checks for and issues proper identification of colleagues, and enforcing the wearing of ID badges. 
• Issues temporary badges to Visitors and Vendors.
• Checks suspicious packages as directed.

Emergency Response

• Responds to all Codes and alarms in accordance with the Safety Manual and the Emergency Management Policy.
• First responders to acts of violence and aggression, including civil disturbances, weapons/hostage/armed intruder situations, agitated/disruptive/combative patients, workplace violence events, and any other potential crisis situations; establishing lead role.
• Coordinates with local Police, Fire, and Emergency personnel as directed. 
• Responds to alarms initiated by fire crash bars on exterior doors. 
• Responds to elevator entrapments. 
• Respond to and investigate reported thefts, disturbances and incidents. 
• Responds to medical emergency call such as slips or falls in the facility or on the grounds, provide an emergency stretcher as needed, and assists with transport within building, awaiting ambulance as the case warrants.
• Administers nasal Naloxone in the timeliest fashion to suspected opioid overdose victims when needed, while activating an emergency medical response.
• Controls the med flight helicopter landing zone.
• Protects against threats relating to gunshot and weapons-related trauma violence spill-over, including when victims of weapons’ violence and suspected perpetrators of weapons’ violence are present in the ED, SICU, MICU, OR, etc.

Safety Searches

• Conducts emergency contraband searches of patient rooms and property, taking possession of any discovered weapons, needles, substances (like Fentanyl), and other items presenting an immediate risk to life safety.

Patient Observation

• Performs patient watch or observation as directed. 
• Responds appropriately to a variety of human service issues, including domestic abuse, substance abuse, forensic patients, psychiatric cases, and anxious/upset visitors. 
• Maintain composure and professional demeanor in an occasionally chaotic environment. 
• Practices universal precautions.
• Restrains patients as necessary utilizing de-escalation techniques.
• Serves as dedicated safety detail for patients presenting homicidal ideations and actions.
• Escorts patients on active MGL Chapter 123 Section 12 status from Trump building to ED.

Forensic Patient Management

• Orients external law enforcement personnel on LHMC safety procedures and protocols.
• Responds and assists external law enforcement with de-escalation, restraint, etc.
• Assumes direct observation and custody of the forensic patient if external law enforcement is incapacitated.

Fire Prevention

• Identifies and reports fire safety hazards. 
• Keep fire exits, fire doors, corridor access and extinguishing equipment clear. 
• Immediately notify appropriate personnel when equipment may be out of order and in need of repair or replacement.
• Assist on Fire Drills and training.

Colleague and Patient Assistance

• Provides assistance to patients, visitors, and colleagues with vehicle problems, such as jump starts, lock outs, shoveling, contacting AAA etc.
• Using a LHMC vehicle, transports patients and colleagues between buildings and designated parking lots.

Courier

• Responsible for multiple daily bank and pharmacy details. 
• Delivers payroll to various buildings. 
• Delivers large deposits from Cashiers, 31 Mall Road and Wall Street and others to area banks.  
• Retrieves and delivers pharmacy items, such as vaccines, alcohol, and narcotics.  Retrieves and delivers stat charts, specimens, x-rays and other equipment from Lab, Radiology, and Health Information Management (H.I.M.) to off site facilities.
• Notifies the Maintenance Department of changing weather conditions as it relates to snow removal and sanding for the safety of patients, visitors, and colleagues.
• Coordinates with Funeral Home staff for removal of deceased patients, verifies that accompanying legal documents are complete, records pathology statistics and processes paperwork.
• Maintains courteous and effective interactions with colleagues and patients.
• Demonstrates an understanding of job description, performance expectations, and competency assessment.
• Demonstrates a commitment toward meeting and exceeding the needs of our customers.
• Participates in departmental and/or interdepartmental quality improvement activities.
• Participates in and successfully completes Mandatory Education.
• Performs all other duties as needed or directed to meet the needs of the department.

Organizational Requirements:

• Incorporates Lahey Hospital and Medical Center Guiding Principles, Mission Statement and Goals into

              daily activities. 

• Complies with all LHMC Policies.

• Complies with behavioral expectations of the department and LHMC

• Maintains courteous and effective interactions with colleagues and patients.

• Demonstrates an understanding of the job description, performance expectations, and competency assessment.

• Participates in departmental and/or interdepartmental quality improvement activities.

• Participates in and successfully completes Mandatory Education.

• Performs all other duties as needed or directed to meet the needs of the department.