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Genetics Program Assistant

Burlington, Massachusetts

Organization Facility: Lahey Hospital and Medical Center Category: Genetics Job ID: JR66188 Date posted: 12/18/2024
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Reporting to the Director, Clinical Services, the Genetics Program Assistant performs a wide range of administrative and office support activities necessary to assist the genetic counseling team in providing hereditary cancer risk assessment to patients and their families. Responsibilities include: maintaining genetic counselor and hereditary cancer clinic schedules, assisting with genetic case preparation and follow-up (preparing intake paperwork, inputting family history information into database, assisting with insurance preauthorization paperwork, tracking test results etc.) and assisting with other projects/job related duties with guidance from the genetic counseling team. Interacts with patients, healthcare providers, insurance companies and testing laboratories.

Job Description:

Essential Duties & Responsibilities including but not limited to:

1) Maintains genetic counselor and hereditary cancer clinic schedules on a daily/weekly/monthly basis.

2) Answers phone calls from patients and healthcare providers with questions regarding hereditary cancer risk assessment.

3) Assists with patient case preparation: ·Appointment reminder phone calls · Facilitates collection of outside medical records · Mails family history packets · Prepares intake paperwork/patient chart · Inputs family history information into pedigree software · Prints clinic related paperwork and patient handouts

4) Assists with genetic counseling tasks that require follow-up: · Coordinates insurance pre-authorization paperwork · Prepares letters of medical necessity with guidance from genetic counselors · Tracks genetic test results · Assists with patient referrals · Mails follow-up letters, pedigree and results to patient/provider

5) Maintains patient databases.

6) Performs other job related duties and side projects as requested by genetic counseling team.

Minimum Qualifications:

Licensure, Certification, Registration: None required

Skills, Knowledge & Abilities:

· Strong interpersonal communication via phone and written client correspondence

· Excellent customer service skills

· Ability to work with a high degree of accuracy and attention to detail

· Ability to work independently as well as part of a team

· Ability to multitask

· Reliability

· Familiarity and proficiency with the use of Microsoft Windows based systems, especially Word and Excel

Experience:

· 1+ years of related administrative work experience preferred

· Interest in genetics is preferred

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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