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Healthcare Navigation Intern

Burlington, Massachusetts

Organization Facility: Lahey Hospital and Medical Center Category: Care Management / Patient Care Coordination Job ID: JR65944 Date posted: 12/09/2024
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Optimizing access to outpatient care can improve clinical outcomes, create resourceful workflows, and improve patient satisfaction overall. The Healthcare Navigation Intern (HNI) will serve as a crucial point of contact for patient’s seeking care in the urology outpatient clinic. In this role, the individual will work in close collaboration with the staff in the Division of Urology at Lahey Hospital and Medical Center to facilitate outpatient office visits. Specifically, this individual will collaborate with schedulers to oversee proper patient booking with providers who can best address their clinical needs, prepare for the visit by ensuring all relevant records are updated and available at the time of visit, provide patients with pre-visit education, and interact with patients during the office visit. There may be independent opportunities to observe surgical cases, interact with residents and physicians, or help conduct scientific research if the candidate is interested. This role is an excellent opportunity to gain experience in the busy clinical medicine practice for those interested in pursuing this as a career.

Job Description:

Essential Duties & Responsibilities including but not limited to:

  • Schedule Management and Intake Coordination  
  • Facilitate communication between decentralized clinic appointment schedulers and administrative staff for individual providers 
  • Navigation of patients to appropriate specialized providers based on chief complaint
  • Patient Visit Optimization  
  • Prepare patient visits for providers by ensuring record preparedness
  • Administer pre-visit surveys via patient portal for specific conditions and research studies 
  • Offer patient education materials prior to office appointment via patient portal
  • Visit Flow 
  • Obtain initial history after rooming
  • Scribe patient interactions in electronic medical record 
  • Help arrange patient follow up with appropriate provider 


Hours: 40 hours/week

Location: Burlington, MA - In-person
Minimum Qualifications Prior to Start: You must be a graduate from US undergraduate school by June 2024. Minimum of Bachelor’s degree or related health-sciences degree. College students with a Spring 2024 graduation date and seeking a gap year experience are encouraged to apply.


Experience:

  • Undergraduate coursework in biology, physiology, anatomy, or other health-related field preferred
  • Ideal candidate will have pre-medical education background and have strong interest in pursuing, or currently applying to, professional school for a healthcare career (medical school, physician’s assistant (PA) school, etc)
  • Urology-specific education and necessary clinical training will be provided

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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