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Learn more about working at Lahey Hospital and Medical Center

Lead Messenger and Escort - (179215)

Burlington, Massachusetts

Organization Facility: Lahey Hospital and Medical Center Category: Patient Transportation Job ID: JR81927 Date posted: 09/08/2025
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Under the general supervision of the supervisor, performs a variety of duties related to patient escort services for the Lahey Clinic Medical Center. Provides basic patient escort functions for inpatients and outpatients during admission, discharge or when traveling to testing areas within the facility, and for outpatients in need of assistance.
In the absence of a supervisor, provides leadership guidance and assignments to Messenger Escorts

Job Description:

Essential Duties & Responsibilities including but not limited to:

1.    Ensures that all floors are properly covered daily to provide routine specimen, chart and mail pick-up and delivery.
2.    Ensures that all runs are performed on their scheduled time and that all patients arrive at their scheduled appointments on time.
3.    Ensures that all complaints that are received are followed up in a timely manner and that the proper departments are notified on the same day.
4.    Dispatches with the ability to properly prioritize calls to ensure the timely delivery of all items and patients.
5.    Ensures that all paperwork related to the operation of the department is completed in a timely manner.
6.    Trains and orients section employees in proper etiquette, appropriate conversation and desired decorum.
7.    Ensures that all U.S. mail is properly sorted and with the proper postage and ready for the scheduled pick-up.
8.    Exhibits strong interpersonal skills and responds logically and consistently in unusual or crisis situations
9.    Incorporates Lahey Clinic Guiding Principles , Mission Statement and Goals  into daily activities.
10.    Complies with all Lahey Clinic Policies. 
11.    Complies with behavioral expectations of the department and Lahey Clinic.
12.    Maintains courteous and effective interactions with colleagues and patients.
13.    Demonstrates an understanding of the job description, performance expectations, and competency assessment.
14.    Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
15.    Participates in departmental and/or interdepartmental quality improvement activities.

  • Participates in and successfully completes Mandatory Education.
  • Performs all other duties as needed or directed to meet the needs of the department.


Minimum Qualifications:

Education: High school degree preferred

Licensure, Certification, Registration:  CPR

Skills, Knowledge & Abilities:     Demonstrates the ability to be thoroughly trained to meet organizational standards.

Experience:    Minimum of three years of work experience in a medical environment

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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