Learn more about working at Lahey Hospital and Medical Center
Lead Scheduler
Burlington, Massachusetts
Organization Facility: Lahey Hospital and Medical Center Category: Staffing / Scheduling Job ID: JR69526 Date posted: 01/25/2025Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Non-Exempt
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Lead Scheduler40 hours per week
Job Description:
Essential Duties & Responsibilities including but not limited to:
1) Schedules patients for procedures; post-operative appointments and preparation instructions, follow up and wait list process.
2) Notify patients of scheduled procedures.
3) Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to surgery or procedure.
4) Maintains multiple applications for scheduling of procedures & collection of patient data.
5) Schedules procedure, medical staff & clinical resources.
6) Completes accurate & timely journal entries.
7) Collaborates with both internal & external partners to obtain resources.
8) Maintains physician &/or surgeon's schedule.
9) Registers patient & ensures demographic data is entered accurately.
10) Communicates schedules on a daily basis. Reviews with advisor/manager. Updates staff with revisions. Posts schedules.
11) Acts as liaison to with internal departments and external resources and agencies.
12) Actively provides ongoing training of schedulers in collaboration of manager/advisor.
13) Performs all other duties as needed or directed to meet the needs of the department.
Minimum Qualifications:
Education: High School Graduate
Licensure, Certification, Registration: None
Skills, Knowledge & Abilities:
Strong communication and leadership skills with exceptional patient relation and customer service skills.
Familiarity with computer systems and data entry.
Windows Knowledge
Knowledge of medical terminology.
Must have excellent written and verbal communication skills and customer service driven/focused
In the absence of any of these skills, demonstrates the ability to be thoroughly trained to meet organizational standards.
Experience: Minimum 3 years’ experience in medical environment. Previous experience in a leadership position.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
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Why join Beth Israel Lahey Health?
If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.
At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.
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