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Manager Emergency Medical Services

Burlington, Massachusetts

Organization Facility: Lahey Hospital and Medical Center Category: Emergency Services Job ID: JR78039 Date posted: 06/06/2025
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Oversees a team of EMT and EMS Communication staff who are responsible for the movement of patients throughout the medical center. Essential in building this EMS service and implementing both a BLS and ALS service line at the Medical Center. Responsible for identifying, developing and if approved by senior leadership, implementing programs that may assist in patient throughput at the medical center. Responsible for regulatory compliance with departmental policies that they will help develop. Provides direction, leadership, accountability and coordination for the EMS program. Required to stay abreast of new trends and development in EMS practices. Focuses on accelerating organization performance through cohesive strategy planning and execution.

Job Description:

Primary Responsibilities:

1. Oversees, supervises, manages and directs the administration and operation of Lahey Hospital Medical Center's Emergency Medical Services system. Responsible for staff operations, business planning and budget development. Ensures emergency medical services are in compliance with professional standards, state and federal regulatory requirements. (essential)

2. Develops, implements and monitors a master plan for delivery of emergency medical services based on established goals and objectives that assure provision of competent Intra facility patient care. Serves as liaison between the department and the hospital administrators, and outside EMS partners. (essential)

3. Under the supervision of, and with the approval of the EMS Medical Director, establishes, implements, monitors and revises the use of system-wide protocols, policies and procedures for all patient care activities from dispatch through triage, treatment, transport and/or non-transport. (essential)

4. Acts as an advocate and proponent of the Lahey Hospital Medical Center's EMS system as a whole. (essential)

5. Develops, implements and oversees operating, revenue and capital budgets for the EMS department by forecasting, submitting relevant data and monitoring revenues. (essential)

6. Manages EMS department resources; i.e., medical supplies, treatment and diagnostic equipment, communications equipment, uniforms, vehicles, buildings, training equipment, physical plants and offices, in accordance with standards consistent with delivery of competent patient care and maintenance of a positive public image. (essential)

7. Initiates internal investigation, as required in personnel misconduct, complaints, inquiries and incidents; researches and approves, implements and documents counseling and/or disciplinary action. (essential)

8. Establishes priorities for department activities; delegates assignments to and placement of personnel; ensures proper allocation of personnel and other resources; disseminates information and special orders. (essential)

9. Organizes workflow and prepares schedules; reviews payroll and leave time. (essential)

10. Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: None

11. Assists in planning, monitoring and/or managing budget in functional area of department.

Required Qualifications:

1. High School diploma or GED required. Bachelor's degree preferred.

2. Massachusetts Paramedic certification preferred.

3. BLS (Basic Life Support) certification, Valid MA Drivers license

4. 8-10 years related work experience required in Emergency medical services. and 3-5 years supervisory/management experience required.

5. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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