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Messenger Escort Supervisor 40 Hours Evenings

Burlington, Massachusetts

Organization Facility: Lahey Hospital and Medical Center Category: Patient Transportation Job ID: JR85153 Date posted: 10/21/2025
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Job Type: Regular

Time Type: Full time

Work Shift: Evening (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Under the direction of the Manager, Messenger/Escort, supervises the staff and workflow related to patient escort and messenger services on assigned shifts. Assures all schedules are maintained, deliveries coordinated, requests for services answered and staff members dispatched promptly to effectively respond to internal and external customer needs.

Job Description:

Essential Duties & Responsibilities including but not limited to:

1) Schedules and oversees daily work activity of all Escort/Messengers and other department staff on assigned shift.

2) Interviews applicants and participates in the hiring process for position vacancies

3) Monitors staff work performance and maintains appropriate documentation; reviews and evaluates staff as needed and recommends salary increases, promotions or transfers

4) Participates in the corrective action process for staff when necessary.

5) Trains and orients staff and assists in educating other Lahey departments about the function of the department, when necessary

6) Responds in a timely and appropriate manner to customer questions and concerns about Messenger/Escort/Mailroom services.

7) Monitors the timeliness and productivity of departmental work on assigned shift

8) Assures that departmental equipment is properly maintained and is in working condition at all times.

9) Assists in reviewing and maintaining all departmental policies, procedures, job descriptions and work performance standards.

10) Keep abreast of all postal rate changes and US mail-related information.

11) Incorporates

Lahey Clinic Guiding Principles Mission Statement and Goals into daily activities.

12) Complies with all Lahey Clinic Policies.

13) Complies with behavioral expectations of the department and Lahey Clinic.

14) Maintains courteous and effective interactions with colleagues and patients.

15) Demonstrates an understanding of the job description, performance expectations, and competency assessment.

16) Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.

17) Participates in departmental and/or interdepartmental quality improvement activities.

18) Participates in and successfully completes Mandatory Education.

19) Performs all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications:

Education: High School degree or equivalent

Licensure, Certification, Registration:

Skills, Knowledge & Abilities: Good interpersonal and leadership skills.

Experience: Minimum three years experience in a related environment, including prior supervisor or lead experience.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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