Learn more about working at Lahey Hospital and Medical Center
Patient Services Coordinator
Burlington, Massachusetts
Organization Facility: Lahey Hospital and Medical Center Category: Patient Transportation Job ID: JR72672 Date posted: 06/24/2025Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Non-Exempt
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Coordinator Patient Services Monday-Friday 7:30-4:00Full Time- 40 hours
Benefits Immediately
Beth Israel Lahey Health and Lahey Hospital & Medical Center are devoted to consistently promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in our organization's WE CARE values which can be reviewed.
Job Description:
In this role, you will Provide friendly and helpful customer service to patients and their families. You will ensure the smooth running of the reception area and provide essential support for our healthcare staff. You will offer correct and clear directions and assistance to our patients and staff. Answering general questions about the hospital services, procedures and policies, acting as a resource for both the patient and visitors Help keep the reception area and lobby organized, tidy and clean, ensuring a welcoming environment for all. Ensuring information is conveyed accurately and efficiently to patients and visitors. You will report to Lola Pacheco and who they manage if applicable.
ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to):
- Greeting and directing
- Answering inquiries
- Escorting patient/visitors
- Maintaining the lobby
- Making deliveries
- Dispatching ME
- Answering and transferring phone calls
- Facilitating communication
QUALIFICATIONS: Proficiency in using electronic medical records system and other computer skills. Strong organizational skills and the ability to manage multiple tasks effectively. Great verbal and written communication skills. A strong understanding of medical terminology and procedures. Excellent customer service skills and the ability to handle patients/visitor's inquiries and concerns.
Education: A high school diploma and some post-secondary training in medical administration or a related field is often preferred
OTHER REQUIREMENTS:
- Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.
- Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environment
- Must be able to stand/sit for prolonged periods of time, must be able to lift up to 25 lbs, etc.)
- Must be able to assist patients/visitors into wheelchairs
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
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Why join Beth Israel Lahey Health?
If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.
At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.
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