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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

Identity Data Management (Operations) Manager

Charlestown, Massachusetts

Organization Facility: Beth Israel Lahey Health - Non Executive Category: Employee Health Job ID: JR71291 Date posted: 04/04/2025
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

This position is responsible for leading the product roadmap and lifecycle activities of the BILH (Beth Israel Lahey Health) User-Identity Data Platform.
-The position will collaborate across BILH HR, IT, and other hospital operational leaders teams to support controls related to user identity and access and manage identity data projects for downstream systems.
-In addition, this position will be an integral part of the Users and Security leadership team OneBILH Epic project and provide an escalation path for steady state access requests.

Job Description:

Essential Duties & Responsibilities:

  • Provide operational expertise and technical system management for the BILH User-Identity Data Platform, IDM, including system data feeds, (Workday, MDStaff, Azure/AD)  and onboarding/deboarding business processes involved, working directly with DevOps and IAM staff and leadership, following BILH IT support standards. 

  • Manages IDM-related projects including system design, development, and testing (integration and UAT.) Develop and maintain software support documentation throughout process

  • Build and manage business processes supporting the ongoing day-to-day operations of identity management and participate and/or resolve escalated access management issues as they arise partnering wiht various HR, IT or Business Operational partners.

  • Proactively communicate status of key activities, risks, and issues to the management. Develop and deliver project plans, progress reports, proposals and presentations, when necessary

  • Troubleshoot incidents surrounding supported solutions, including after-hours escalations of major incidents. Troubleshoot and participate in root cause analysis, solution production support incidents and apply permanent improvements. Communicate with business leads and users on issue resolution.

  • Participate in Epic activities, including during initial implementation as well as upgrades working closely with the Epic Readiness and Epic Training teams and BILH IAM. Engage with HR, Medical Staff Offices and other operational leaders in change management activities related to IT business processes, (i.e. access provisioning). In the Director's absence, participates and represents the IDM system and team in meetings, projects, and other events and manage in their stead.


Minimum Qualifications: 
Education:    High school diploma or GED required. Bachelor's degree preferred.
Experience:  5 to 7 years related work required in related experience.

Skills, Knowledge & Abilities:
**Strong knowledge of clinical terminology, workflows and processes.
**Technical expertise in Azure Active Directory, Office 365.
**Advanced technical computer skills as required for technical support specific to functional area and related systems.

Preferred Qualifications & Skills:
**Proficient with EHRs (i.e. Epic) and other clinical systems and solutions; Certified in Epic preferred
**Strong knowledge of Workday and ServiceNow business processes/ workflows

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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