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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

Internal Communications Manager

Charlestown, Massachusetts

Organization Facility: Beth Israel Lahey Health - Non Executive Category: Communications Job ID: JR82224 Date posted: 08/18/2025
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

**Based in Charlestown, MA- this role has a hybrid schedule supporting BID Needham, BID Plymouth, and BID Milton**

The Internal Communications Manager plays in integral role in fostering a strong organizational culture and a workforce that feels strongly connected to BILH's mission. As part of the Marketing & Communications Department’s Center of Expertise in internal communications, this individual is a subject matter expert in employee engagement and develops and implements strategies designed to inform and engage employees and physicians. Working collaboratively with others in the Department, the Internal Communications Manager also ensures that BILH’s internal communications efforts reflect the organization’s values and priorities and that marketing and communications efforts are closely aligned across channels.

Job Description:

Essential Duties & Responsibilities including but not limited to: 

1.    Partnering with colleagues in the Marketing & Communications, including the liaison assigned to serve as the point of contact for each hospital, clinical unit and system service, to articulate and strengthen BILH's organizational culture and to foster employee engagement.
2.    Developing and implementing effective communications strategies designed to inform and engage diverse internal constituencies. Creating innovative content and deliverables to support those strategies. Continuously evaluating the effectiveness of internal communications strategies and adapting accordingly.
3.    Helping to foster alignment of communications strategies, tactics and resources across the system in order to build a strong organizational culture and advance the BILH brand internally.
4.    Serving as a subject matter expert in internal communications, providing strategic guidance and support for the organization’s efforts to foster employee engagement. 
5.    Making strategic recommendations for driving engagement with internal audiences, leveraging existing communications channels and exploring potential new platforms or approaches. 
6.    Writing and editing internal communications content for use across BILH internal channels, including newsletters, broadcast emails, intranets, digital signage, employee toolkits, talking points.
7.    Contributing to a client-centric operating model, providing proactive and responsive support for BILH System Services, hospitals and/or business units.
8.    Working collaboratively with colleagues across the Marketing & Communications to ensure alignment and consistency across internal and external channels.
9.    Staying up-to-date on national trends and best practices in internal communications and employee engagement.
10.    Performing other duties as assigned. 


Education:

Bachelor’s degree required. 


Experience:  

At least 3-5 years’ related work experience required in Internal Communications. 


Skills, Knowledge & Abilities:  

Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint and other web-based applications. May produce complex documents and perform analysis. 


Preferred Qualifications & Skills:

Health care industry experience preferred. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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