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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

IT Credentialed Trainer 2- Remote

Charlestown, Massachusetts

Organization Facility: Beth Israel Lahey Health - Non Executive Category: Information Technology (IT) Job ID: JR85206 Date posted: 10/14/2025
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Credentialed Trainer 2 delivers end-user training to a diverse healthcare audience for assigned BILH Enterprise application(s) or project(s). The Credentialed Trainer 2, in conjunction with the Principal Trainer, will design, develop, and deliver courseware and presentations that support multiple learning styles for colleagues. With the Principal Trainer, the Credentialed Trainer Associate will develop standards, and strategies and utilize technologies to instruct and educate colleagues across the organization. The Credentialed Trainer 2 works closely with Principal Trainers, peers, and Team Lead on assigned project(s). Credentialed Trainer 2’s will help develop the skillset of CT Is and support a variety of applications and systems.

Job Description:

Essential Duties & Responsibilities including but not limited to: 
1.    Deliver training, assessments, remediation, and facilitate support for applications/projects.
2.    Partner with the Principal Trainers in the development, creation, and management of all aspects of the training material.
3.    Monitor the effects of training via end-user shadowing/rounding. Share observations with the Training Lead and Principal Trainer for enhancements in training techniques.
4.    Maintain credentialed status and demonstrate the skills and knowledge to independently train, and support multiple product applications.
5.    Communicates effectively and professionally while consistently adhering to customer service standards.
6.    Manage work to meet deliverables. Escalate any issues that may adversely impact deliverables.
7.    Manage and multitask on several assigned training project tasks.
8.    Serve as an expert on assigned training projects and transfer knowledge to other team members.
9.    Demonstrate knowledge of adult learning Theories.
10.    With minimal oversight, participate in the revision of training content and program delivery methods based on the learner's needs, organizational goals, and healthcare trends.
11.    Participate in the interview process, as directed by department management, to assess the technical knowledge of prospective applicants and contractors.
12.    Provides training and mentoring to other team and/or department members.
13.    Participate in the onboarding of new Credentialed Trainer including working with the Principal Trainer to arrange and successfully credential trainers
14.    Other duties as assigned

Minimum Qualifications: 
Education:    Bachelor’s Degree in a related field.
Licensure, Certification & Registration:    

Credentialed in 3 Epic applications
Experience:    3 - 5 years of experience with adult education, instructional design, and direct experience in the Epic Electronic Health Record implementation, training, and support. Must be credentialed in three Epic applications.
Preferred Qualifications & Skills:    Bachelor's Degree in computer science/information systems, healthcare, business, education, or equivalent.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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