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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

Telecom Technician

Charlestown, Massachusetts

Organization Facility: Beth Israel Lahey Health - Non Executive Category: Operations & Support Job ID: JR69599 Date posted: 01/27/2025
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Junior Telecom Technician is primarily responsible for completing work tickets pertaining to cable installation, jack installations, repairs and troubleshooting.

Is responsible for the day to day work order tracking system and completing tasks entered into that system as time and expertise allows.

Additional responsibilities may include troubleshooting other low voltage wiring problems, activation of data connections, cross wire of new tele/data installations, and other cable related duties as assigned.

May be requested to assist with projects that require additional off hours.

This position will be in contact with staff/customers from all areas of the institution and off-site locations and must be customer service oriented.

***Recent graduates that are driven to succeed and willing to learn are encouraged to apply!***

Job Description:

Primary Responsibilities:
1. Routinely communicates with the Telecom Infrastructure Manager and others as appropriate, regarding department functions and the status of various programs, services, and financial objectives. (essential)
2. Works to maintain Telecom Department SLA timelines for call backs, installations and problem resolutions. Responsible for accurate ticket reporting. (essential)
3. Daily work order monitoring and completion of requests for moves, adds, and changes as well as repair requests for all voice and data connections in a timely manner. MAC work will include x-connecting and patching end user devices to network and telecom equipment. (essential)
4. Responsible for the installation and termination of Category 3, Category 5E, Cat 6, Cat 6a, CATV and other low voltage wiring as assigned. May be required to install cable and tel/data jacks in new or existing buildings including offsite locations. Will be responsible for testing and labeling same in accordance with BILH Telecommunications standards.. (essential)
5. Must assume responsibility for Fire Stopping any penetrations made or found, and also must be responsible for organizing, forming, dressing in and labelling all cables to industry standards. Work may be required to identify and remove old, abandoned or unidentified low voltage cables and dispose of same. (essential)
6. Must be able to work as a team member to assist with large cable installation projects, large moves, changes and repairs and share assignments. May be requested to work independently on small cable projects, installations and or perform site surveys as needed. (essential)
7. Maintains proper levels of equipment, inventory of cable and jack parts. Insures recovered equipment is refurbished and returned to service as soon as possible. Maintains equipment lists and locations of same. (essential)
8. Responsible for maintaining critical communications services in emergency situations and must be available off hours for major installations, upgrades, outages and on-call rotation. (essential)


Required Qualifications:
1. High School diploma or GED required. Associate's degree  preferred.
2. 1-3 years related work experience required.
3. Advanced technical computer skills as required for technical support specific to functional area and related systems.


Preferred Qualifications:
1. BICSI certification, RCDD credentials

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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