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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

Medical Secretary II

Ipswich, Massachusetts

Organization Facility: Beth Israel Lahey Health Primary Care Category: Clinic Management Job ID: JR81712 Date posted: 08/12/2025
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Medical Practice Secretary II - Job_Description_Under_Construction

Job Description:

Under the general supervision of the Practice Manager or Coordinator and in collaboration with the providers, works collaboratively to perform a wide variety of tasks associated with checking in and out of patients, registering patients and scheduling appointments. This administrative role will have a direct impact on patient satisfaction by providing empathetic and efficient interaction with patients and families, and serve as a resource to other front desk colleagues.Promptly answers calls, identifies self and practice, and takes clear messages or routes calls appropriately.

  • Registers patients, verifies demographics, collects co-pays and outstanding balances, and updates records.

  • Schedules appointments via work queues and recall lists; manages department work queues.

  • Ensures completion of patient paperwork and encourages MyChart Portal sign-up.

  • Monitors and manages daily schedules to maintain timely patient flow; rounds with patients to provide updates.

  • Handles prescription refill requests, urgent calls, and forwards clinical inquiries to appropriate staff.

  • Coordinates insurance referrals, authorizations, and assists with billing questions.

  • Supports providers and practice manager with administrative tasks and special projects.

  • Serves as Epic resource for staff, troubleshooting issues and mentoring new front desk colleagues.

  • Maintains smooth front desk operations and supports staff with policies, workflows, and EMR use.

  • Upholds safety standards, responds to patient concerns, and helps contain health risks.

  • Adheres to organizational policies, confidentiality, and customer service standards.

  • Participates in quality improvement, mandatory education, and other duties as assigned.

Minimum Qualifications:

Education:
High school diploma or equivalent. Medical Administrative Office education a plus.

Licensure, Certification & Registration: None


Experience: Three years of medical office experience, of which one year, must be in a Medical Office role at Beth Israel Lahey Health.
Proficient in standard office procedures and operation of business machines (personal computer, scanning, telephone). Excellent customer service and interpersonal skills.

Skills, Knowledge & Abilities: Performing medical scheduling, and with medical software; working experience with medical terminology; appropriate English usage; excellent phone skills. Attention to detail.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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