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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

Family Partner, Community Behavioral Health Center

Lawrence, Massachusetts

Organization Facility: Beth Israel Lahey Health Behavioral Services Category: Behavioral Health Job ID: JR76782 Date posted: 05/16/2025
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Family Partner staff work collaboratively with Clinicians to respond to clients seeking behavioral health crisis services. The family partner provides on-going support to families/caregivers by assisting with navigation of the behavioral health system in person or via telehealth in the community, YMCI community-based location, and designated hospitals. The Family Partner can support brief interventions that address behavior and safety.

Responsibilities:

  • Support Families throughout the crisis evaluation and referral process, for the purpose of identifying, assessing, treating and stabilizing the situation. Work with family towards meeting goal(s) established in the discharge plan.

  • Support the parent/caregiver’s capacity to ameliorate or resolve the youth’s emotional or behavioral needs and strengthen their capacity to parent.

  • Work one-on-one and maintain regular frequent contact with the parent(s)/caregiver(s) in order to provide education and support throughout the stabilization and referral process. May assist the parent(s)/ caregiver(s) in articulating the youth’s strengths, needs, and goals to external providers to enhance service delivery.

  • Educate parents/caregivers about how to effectively navigate the child-serving systems for themselves and about the existence of informal/community resources available to them; and facilitate the parent’s/caregiver’s access to these resources.

  • Coordinate and communicate with members of the CBHI programs to serve as liaison between YMCI and CBHI in order to support the Discharge Plan.

  • Complete timely and accurate documentation to reflect services provided. Provides follow-up and support to families for up to 7 days as assigned.

  • Help families identify and secure resources in the community.

Qualifications:

  • Basic computer skills required. Knowledge of Excel, Intermediate Word, and of electronic medical records desired.

  • Lived experienced as a parent or caregiver of a child with special needs who has experience navigating behavioral health and family serving systems.

  • High school diploma or GED and a minimum of two years of experience working with children/adolescents/transition age youth; and experience in navigating any of the child and family serving systems and teaching family members who are involved with the child and family serving systems.

  • Valid driver's license, good driving record, and reliable vehicle with an ability to meet persons served in a variety of community settings

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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