Changing health care
to improve quality of
life for all.
Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.
MCI/Urgent Triage Clinician
Lawrence, Massachusetts
Organization Facility: Beth Israel Lahey Health Behavioral Services Category: Behavioral Health Job ID: JR78159 Date posted: 06/16/2025Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Non-Exempt
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Description:
Day 1 Benefits!
Bilingual Candidates (Spanish speaking) encouraged to apply
Schedule: Full time, 40 hours. Days
The Triage Clinician is responsible for the smooth function of the services as the person in charge of triaging calls and prioritizing the use of clinicians, supportive staffing, and other resources. Serves as liaison with related systems and provides supportive and informational communication with persons served.
Responsibilities:
1. Provides procedural direction and support to crisis clinicians and supportive staff by phone and/or face to face as needed.
2. Responsible for the procedural functioning of the shift.
3. Answers phones, provides initial phone assessment.
4. Maintains awareness of/monitors activity of active and pending cases.
5. Utilizes staffing patterns during shift to maximize response to consumer need.
6. Provides assistance to clinicians with bed searches, insurance verifications/authorizations, resource and system knowledge sharing.
7. Serves as primary liaison between the organization and other providers such as hospital emergency rooms to ensure quality of care.
8. Acts as a conduit for the flow of information regarding programmatic updates and clinical procedural alerts.
9. Accesses administrator on call and psychiatry on call when needed.
10. Collects and records data and statistics for various reporting needs of the program, including required triage documentation on computer.
11. Provides feedback to Program Director regarding issues affecting shift performance.
12. Provides direct care when needed and when possible, which in rare instances could involve leaving the program to provide an AMCI, YMCI, or hospital assessment due to high volume, low staffing and/or for complex cases when warranted.
Qualifications:
Master’s degree in a related field required
Bilingual Candidates encouraged to apply (not required)
A qualified candidate must achieve effective outcomes and demonstrate effective communication and organizational skills.
A working knowledge of computers and ability to complete documentation electronically is required. In addition the ability to complete written documentation timely and effectively.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
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If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.
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