Career Opportunities

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

POSITION FUNCTION: Perform a wide variety of medical assisting activities during patient visits in an outpatient setting. Performs skilled technical work in the fabrication, application and removal of cast/splints, and the application and removal of orthopedic devices. Position involves extensive interaction with diverse populations including patients, medical staff practitioners and other personnel. Reports to the Director or their designee with competency assessment input from assigned physicians and physician extenders.

DUTIES & RESPONSIBILITIES:

Performs a wide variety of patient care activities during patient visits and/or procedures. May include, but not limited to; taking/recording vital signs, height and weight, EKGs, phlebotomy, suture removal and assisting during procedures.

Assists physician or other medical staff providers with orthopedic casting procedures to include but not limited to the application and removal of a variety of casts and splints, the application of mobilization or immobilization devices and other orthopedic devices as well as the fitting and adjustment of canes, crutches and walkers.

Provides continuity of post-op care casting, splinting and bracing, accurately documents all treatment in patient medical records. Instruct patients on various subjects, including cast care, wound care, how to remove and apply splints, etc.

Opens and closes assigned exam rooms/corridors daily. Ensure that equipment and supplies necessary to carry out patient care activities are available and usable and the environment is clean, organized, and stocked appropriately.

Monitors patients entering, waiting or leaving the exam area. Facilitates timely flow referring issues to the designated patient flow coordinator.

Assists patients who have physical and psychological limitations with ambulation and patient care functions to ensure their comfort and dignity during the exam. May include transferring a patient from a wheelchair to exam table, undressing and dressing patients and ensuring patient is safe until provider arrives.

Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person in compliance with the center’s G.R.E.A.T. service standards.

Takes complete, accurate information from patients, prioritizing and communicating to clinical staff appropriately. Distribute questionnaires and forms to patient at the beginning of visit. Enter orders and information relating to the patient visit in the electronic medical record as assigned.

Escorts patients to ancillary service areas such as radiology and lab as needed. Perform other support activities as requested by managers or clinical providers in order to provide for patient needs in an optimal way.

Collects patient record upon completion of visit. Schedules next Center appointment in related EMRs. May schedule related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs. Obtains required insurance prior authorization for testing.

Tracks, orders, and maintains supplies and equipment which may include monitoring code cart supplies. Ensure that supplies are within expiration dates.

Cleans and disinfects medical equipment used for patient care between each patient use according to guidelines as required by the center.

Maintains patient confidentiality at all times, by phone, in discussion or by electronic distribution of information.

Registers patients, verifying demographics and insurance, in required EMRs as assigned to provide front desk coverage.

Attends internal or external educational or training sessions as assigned. May be assigned off-shifts, holidays, and weekends, and may work additional hours beyond schedule when needed to provide for patient services or in an emergency/disaster.

Maintains competencies (position specific and hospital-wide) required for the specific patient population served.

Performs all duties in accordance with safety and other laws, rules, and regulations as set forth by appropriate regulatory and governmental agencies and in accordance with established department and hospital policies and procedures.

May be required to perform similar or related duties reflective of the level of experience as may be necessary on an emergency, temporary or limited basis or as designated by the Director of the Center or their designee.

The nature of the tasks/responsibilities, required of employees in this position will likely expose the employee to blood and body fluids. Employees will be oriented to and required to understand and follow universal precautions for infection control. A summary list of tasks/procedures which may cause exposure to blood and body fluids is listed on the attached Physical Abilities Job Description.

QUALIFICATIONS:
Min Education: High school diploma or GED required. Completion of program as Certified Medical Assistant preferred. Associates degree preferred

Min Experience: Minimum 2 years related work experience required and in an orthopedic outpatient setting preferred. Casting experience preferred.

License/Certification: Current CPR certification

Skills: Basic familiarity with computers. Navigate at a basic level within web-based applications. Decision Making: Ability to make decisions based on specific instructions, standard practices and established procedures which generally require little or no supervision. Oral/written Communication: Ability to read and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using skills in active

A Physical Abilities Job Description is a component of this Job Description.

The above statements are intended to describe the general nature and level of work being performed. This list is not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.

Job Description:

MEDICAL ASSISTANT

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled