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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

Medical Assistant II - Remote

Needham, Massachusetts

Organization Facility: Beth Israel Lahey Health Primary Care Category: Technician Job ID: JR82197 Date posted: 08/12/2025
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Acts as a key resource to the Diabetic team/Primary care sites for the management of Diabetic DME, prescriptions, testing, and medication management to ensure that they receive the required testing and medical management to promote optimal health and clinical outcomes.

Facilitates appointment scheduling, telephone outreach and patient education. Coordinates the distribution of patient reminder letters on behalf of the specialist.

Perform Practice Assistant duties: verification of demographic information and fiscal data. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals. Prepare and maintain medical records.

Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results. Participates in practice improvement initiatives. The MA may participate in small projects under the direction of the Manager or Designee.

Support practice in an administrative clinical capacity by working with Nurse and Medical Assistant team to streamline workflows.

Job Description:

  • Location: This is a primarily remote position with the possibility of working in person as needed for coverage needs only.

Essential Responsibilities:

  • Prior authorizations for diabetes and GLP-1 weight management medications and DME supplies.

  • Diabetes supply ordering through DME suppliers for CGM's and insulin pumps.

  • Review records, gather and prep necessary documentations to support Auth requests for insurance coverage.

  • Track and follow up on progress of Prior Auth/supply order requests

  • Appeal denied Prior auth requests 

  • Communicate with both providers and patients regarding PA/DME orders. 

  • Triage/assist with patient phone calls and portal messages 

  • Pharmacy and patient medication refill requests

  • Go through and assist with the daily fax files for Needham/Wayland/Dedham

  • Manage and maintain the Diabetic Management pool

  • Educate and inform coworkers of insurance coverage guidelines, updated insurance policies and formulary changes

  • Downloading pumps, meters and sensors.

Required Qualifications:

High School diploma or GED required.

Certificate 1 Medical Assistant Certificate required.

1-3 years related work experience required.

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

1-3 years of experience as a Medical Assistant in a primary care setting.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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