Changing health care
to improve quality of
life for all.
Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.
Telecom Tech
Needham, Massachusetts
Organization Facility: Beth Israel Lahey Health - Non Executive Category: Information Technology (IT) Job ID: JR82953 Date posted: 09/03/2025Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Non-Exempt
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
• The Telecom Technician is primarily responsible for completing work tickets pertaining to cable installation, jack installations, repairs and trouble shooting. The Technician is responsible for the day to day work order tracking system and completing tasks entered into that system as time and expertise allows. Additional responsibilities may include trouble shooting other low voltage wiring problems, activation of data connections, cross wire of new tele/data installations, and other cable related duties as assigned. The Technician may be requested to assist with projects that require additional off hours. This position will be in contact with staff/customers from all areas of the institution and off-site locations and must be customer service oriented. The work is diverse in nature with changing requirementsJob Description:
Primary Responsibilities:
1. Routinely communicates with the Telecom Infrastructure Manager and others as appropriate, regarding department functions and the status of various programs, services, and financial objectives. (essential)
2. Works to maintain Telecom Department SLA timelines for call backs, installations and problem resolutions. Responsible for accurate ticket reporting. (essential)
3. Daily work order monitoring and completion of requests for moves, adds, and changes as well as repair requests for all voice and data connections in a timely manner. MAC work will include x-connecting and patching end user devices to network and telecom equipment. (essential)
4. Responsible for the installation and termination of Category 3, Category 5E, Cat 6, Cat 6a, CATV and other low voltage wiring as assigned. May be required to install cable and tel/data jacks in new or existing buildings including offsite locations. Will be responsible for testing and labeling same in accordance with BILH Telecommunications standards.. (essential)
5. Must assume responsibility for Fire Stopping any penetrations made or found, and also must be responsible for organizing, forming, dressing in and labelling all cables to industry standards. Work may be required to identify and remove old, abandoned or unidentified low voltage cables and dispose of same. (essential)
6. Must be able to work as a team member to assist with large cable installation projects, large moves, changes and repairs and share assignments. May be requested to work independently on small cable projects, installations and or perform site surveys as needed. (essential)
7. Maintains proper levels of equipment, inventory of cable and jack parts. Insures recovered equipment is refurbished and returned to service as soon as possible. Maintains equipment lists and locations of same. (essential)
8. Responsible for maintaining critical communications services in emergency situations and must be available off hours for major installations, upgrades, outages and on-call rotation. (essential)
Required Qualifications:
1. High School diploma or GED required. Associate's degree preferred.
2. 1-3 years related work experience required.
3. Advanced technical computer skills as required for technical support specific to functional area and related systems.
Preferred Qualifications:
1. BICSI certification, RCDD credentials
Competencies:
Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Social/Environmental Requirements:
1.Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work.
2. Work requires constant response to changing circumstances and using new information to adjust approach and to quickly respond to new needs.
3. No substantial exposure to adverse environmental conditions
4. Health Care Status: NHCW: No patient contact.- Health Care Worker Status may vary by department
Sensory Requirements:
Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity <3 feet, Conversation, Telephone.
Physical Requirements:
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
This job requires constant Endurance-working up to 3-4 hours without a break,frequent walking, standing, climbing.There may be occasional bending neck, bending waist, twisting neck, twisting waist, maintain crouch for > 5 minutes, Repetition crouch(>2 times/minutes), maintain crouch for > 5 minutes, Repetition crouch(>2 times/minutes), Crawling, Power Grasping using both hands, Fine Manipulation using both hands, Pushing/Pulling using both hands, Keyboard use, Lifting and carrying items weighing up to 75 lbs, Pushing items weighing up to 75 lbs.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
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Why join Beth Israel Lahey Health?
If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.
At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.
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