Career Opportunities

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Join Anna Jaques Hospital (AJH), a distinguished not-for-profit community hospital nestled in the picturesque coastal community of Newburyport, Massachusetts. Since 1884, AJH has been a cornerstone of healthcare excellence in the Merrimack Valley, North Shore, and Southern New Hampshire regions, renowned for our commitment to high-quality care and exceptional patient satisfaction. Located just 35 miles northeast of Boston, AJH offers the perfect blend of a supportive community hospital environment and the vast opportunities that come with being part of Beth Israel Lahey Health, one of the largest healthcare systems in the region. As a member of our team, you'll be part of a network of over 39,000 caregivers and staff dedicated to providing extraordinary care to more than 1.7 million people from 150+ cities and towns across Eastern Massachusetts and Southern New Hampshire. Discover a rewarding career at AJH, where you can make a meaningful impact within a close-knit community while advancing your professional growth within a thriving healthcare system.

Are you ready to become a part of our dynamic Laboratory team?

Responsibilities include, but are not limited to:

This important role provides managerial-level support to the phlebotomy team (inpatient and outpatient) accessioning staff and pathology support staff.

Supervises Clerical and Phlebotomy Functions

• Establishes and ensures adherence to procedures and standards for handling telephone inquiries
• Monitors receipt of specimens for proper documenting, tracking and processing, including handling and follow-up of specimen rejections
• Establishes and ensures compliance with proper procedures for faxing, printing and routing of reports
• All system failures or result delays are reported to the patient care unit and or ordering physician in a timely manner
• Reviews and recommends modifications to procedures as necessary to maintain optimal quality and efficiency
• Ensures the staff receives procedure information and changes in a timely manner
• Continuously monitors adherence to operating procedures, offering clarification and assistance as needed
• Demonstrates proficiency in determining specimen requirements blood collections for all age groups, order entry, order query, specimen accessioning, and specimen distributions.

Quality Management

• Manages Quality Assurance and Quality Control Initiatives
• Assists in the development and implementation of the Quality Assurance Program for Laboratory Outreach
• Creates and maintains effective systems for measuring quality of customer service
• Reviews Quality Assurance incidents relating to specimen processing areas and responds in an appropriate and timely manner
• Routinely monitors approved indicators that focus on error prevention or other system improvements
• When thresholds are exceeded, rapid and appropriate actions are taken to improve processes

Staff Development

• Continually monitors and documents staff performance to ensure that each staff member exhibits a high level of competence
• Orients new employees on all applicable procedures, documents same, and continually monitors through observations
• Encourages atmosphere of continued learning
• Performance appraisals are completed on time

Minimum Education

• Bachelor degree preferred.

Minimum Work Experience

• Minimum 6 months related work experience in phlebotomy and management desired.

Required Licenses

• Maintains HeartSaver or BLS. Medical Assistant graduate or successful completion of an approved accredited phlebotomy program preferred. National certification preferred.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled