Open position

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. S/he will assist with patient care and operational flow by performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population.

The MA I will organize work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA I is responsible for following and sustaining all workflows, standard work, policies, and procedures.

The performance of the Medical Assistant I in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction.

The Medical Assistant works in collaboration with the physician(s), other health care provider(s), and other ambulatory support staff within the department and with other disciplines to deliver patient care.

Job Description:

Essential Duties & Responsibilities 

I.    Clinical Considerations and Decision Making: Ways in which the MA comes to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways.
    A.    Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families. 
    B.    Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.
    C.    Delivers care that is specific to the age of the patient
    D.    Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.
    E.    Contributes information provided by the patient or family for the assessment of health status 
    F.    Evaluates outcomes of interventions within their scope and  follows directions on a modified plan of care

II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care.
    A. Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families.
    B. Participates in and supports the educational plan for patient and family.

III. Clinical Guidance: The MA, within the scope of his/her practice and department specific skills, is responsible for the nature and quality of care they provide for patients.  
    A.    Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting.
    B.    Demonstrates the ability to provide and maintain patient safety in the environment of care
    C.    Demonstrates skills as a responsive and supportive team member.
    D.    Demonstrates ability to fulfill role in regulatory compliance and readiness.

Clinical/Direct patient care (The procedures performed may vary from practice to practice based on specialties, department's staffing model and/or patient population.)
•    Greets, identifies, transports and/or escorts patients to exam room.
•    Accurately obtains all elements of the MA rooming standards.  Documents data in Electronic Health Record (EHR.)   Reports findings as needed to provider.  Using the Pended Order workflow, pends orders as needed for provider signature.
•    Prepares patient for examination:    
    o    Asks patient for and documents chief complaint, symptoms, and duration of symptoms in EHR
    o    Obtains history and reviews medication list. Asks patient if they need any medication refills and queues refills in EHR.
    o    Documents all drug and other allergies
    o    Documents smoking history
    o    Takes vital signs (Height, Weight, Blood Pressure, Pulse, Respiration, Temperature)
    o    Observes patient, documents and reports findings to provider.
    o    Alerts the provider when patient is ready and communicates pertinent clinical information
    o    Notifies provider of an abnormal vital signs, elevated pain scores or safety concerns.  
•    Assists the provider with the patient visit and care as required:
    o    Prepares special equipment, instruments and supplies as needed.
    o    Provides instructions to patient regarding any diagnostic test and procedure after they have been educated by the provider.
    o    Prepares and labels specimens obtained by the MA or the provider for transport based on the Labeling Policy.  Tests specimens as necessary and according to proper procedure.  Specimens may include, but not limited to:
            Blood (phlebotomy)
            Clean-voided urine
            Finger stick blood sugar tests
            Stool for occult blood
            Rapid strep testing
            UCGs (pregnancy tests)
            Urine for microalbumin
            Glycohemoglobin A1C
            Protime
            Assists with throat cultures, PAP smears, wound cultures, biopsies, and joint injections
    o    Performs electrocardiograms, spirometries, monofilament testing, vision and hearing testing according to departmental standards
    o    Assists with wound care 
    o    Assists with other testing, in accordance with medical assistance training
    o    Assists provider with minor procedures
    o    Documents testing/results per practice protocol
    o     Administers immunizations based on written provider orders (as allowed by the practice license.)
    o    Administers injections based on written provider orders (as allowed by the practice license.)
    o    Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions.  
    o    Performs Phlebotomy procedures (back up to phlebotomist) (drawing of blood, spinning of bloods)
•    Clinical and Quality/Improvement Competency
    o    Meets expectations and maintains competencies of new hire orientation skills checklist, annual competency verification and participates in education programs provided.
    o    Is alert to Quality Improvement and CQI issues as well as to unsafe working conditions.  Notifies manager of concerns.  Participates in unit based QI activities and is familiar with unit measurement data.

Minimum Qualifications:

Education: 
High School Diploma or equivalent required. 
Preferred:  Graduate of an Accredited Medical Assistant program or has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA). 

Licensure, Certification, Registration: 
Preferred: Certification required upon hire and maintained if not a graduate of an accredited medical assistant program.

Note: Those hired prior to May 28, 2017 without a certification are grandfathered in this position. 

Skills, Knowledge & Abilities:     
Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues.  Knowledge of medical terminology.  Must possess strong problem-solving abilities and analytical skills to ensure patient’s needs are met.  Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information.  Utilizes critical thinking and good judgement in performance of tasks.  Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth work flow.    

Experience:      
None.  

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled