Career Opportunities

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Duties/Responsibilities:

• Serve as front line receptionist displaying courtesy and professionalism at all times while greeting or interacting with patients, families or other personnel in person or on the telephone.

• Responsible for obtaining referring physician information.

• Responsible for the accurate intake of patient demographics: obtaining reimbursable diagnosis/reason for service; verifying insurances for eligibility and obtaining of preauthorization of insurance provider as required.

• Performs exam specific screening relative to ability to schedule and perform testing; refers to appropriate individual as needed for clarification.

• Distribute to patients all required notifications and documents.

• Clear patient for co-pay and/or deductibles. Collect payment in accordance with credit and collection policy.

• Performs registration function with the patient.

• Enter the appropriate diagnostic testing orders, demographics and insurance information into EPIC system to facilitate patient care and hospital billing procedures.

• Ensure that patients flow through the scheduling and registration systems, and schedule appointment as quickly and efficiently as possible while ensuring that all fiscal procedures are followed in a consistent manner.

• Schedule patient appointments accurately and proactively to maintain full schedules for clinical staff.

• Obtain all necessary patient consents/signatures.

• Prepare, maintain and close patient medical records ensuring accuracy and completeness.

• Maintain written and telephone communications; screen all calls and refer to the appropriate individual.

• Assist in the collection and preparation of data for departmental reports.

• Assists in troubleshooting insurance denials and billing discrepancies.

• Assist with special projects as needed.

• Cross train to other scheduling/registration areas.

• Process cancellation and no show appointments and notify ordering physician.

• Confirms out of area provider information; including full name, address, phone, fax, NPI number and enters information into database upon registration as well as medical record files.

• Document existence of written directive and verify accuracy of registry information.

• Enter/Edit requisition information and prints to appropriate printers.

• Manage patient requests for medical records. (ie: CDs, Life Image, reports, etc.)

• Faxes reports as necessary.

• Perform other duties as assigned or requested to maintain the smooth functional operation of the service.

It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.

Education/Experience Required:

• HS Diploma  or equivalent

• Knowledge of medical terminology, problem-solving techniques, strong interpersonal skills, effective oral and written communication skills, strong keyboarding skills with detail and accuracy (a minimum of 30 wpm) and basic computer skills including word processing.

• Current (defined as within most recent 12 months),Diagnostic Imaging knowledge of DI exams preferred

• One year of  clerical experience; including screening patients for exams preferred

• Epic experience preferred

• Demonstrated ability to function independently, follows directives, and operates with minimal supervision.

• Possess good decision-making skills and demonstrated ability to work under pressure, maintaining a helpful and courteous manner.

• Demonstrates the ability to independently performs registration and scheduling functions within one month.

• Demonstrates the ability to independently perform  insurance authorization for ordered testing within one month.

Registration/Certification:

• High Diploma or equivalent

Physical/Environmental Requirements

This job requires frequent bending, carrying, pulling, pushing, reaching, and standing, stooping, walking and lifting over 10 lbs. There will be occasional need for climbing stairs, lifting in excess of 50 – 100 lbs and sitting. Constant use of hearing, sight and speech. Frequent use of smell and touch. Frequent keyboard and telephone use. Constant concentration and problem solving.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled