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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

Director, Patient Access-Plymouth

Plymouth, Massachusetts

Organization Facility: Beth Israel Lahey Health - Non Executive Category: Patient Access Job ID: JR81252 Date posted: 09/18/2025
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Director of Patient Access Services reports to the Vice President, Patient Access. This position is responsible for daily oversight, management, and direction of transaction and process-based revenue cycle functions within Patient Access, including Registration, Appointment Scheduling, in the ED, Admissions, and Outpatient areas. The position closely coordinates and integrates with hospital and clinic departments, Financial Clearance, Financial Counseling, and other Revenue Cycle partners.

Job Description:

Essential Duties & Responsibilities including but not limited to:

  • Ensures department outcomes meet and/or exceed industry standards for front-end cash collection, patient pre-registration and registration, admissions, eligibility verification, coordination of benefits, productivity, and compliance.
  • ·Responsible for hiring, training, evaluating, disciplining, and terminating employees consistent with Beth Israel Lahey Health (BILH) System Services HR policies.
  • Responsible for monitoring staff productivity, accuracy, and quality.
  • Reviews department structure for optimal design, and recommends short-term and strategic enhancements.
  • Coordinates with the Vice President on departmental capital and salary budgets, monitors and controls salaries and expenses to minimize variances.
  • Maintains the highest possible level of data accuracy throughout the continuum of registration/admissions activities and related information system utilization. Offers refresher training modules as needed.
  • Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action, and performance reviews. Direct Reports: More than 7 Indirect Reports: Varies ·
  • Coordinates with the Vice President on responsibility for planning, monitoring, and managing department budget.
  • Participates in the design, development, and implementation of new EMR functionality

Minimum Qualifications:

Education: Bachelor's degree required. Bachelor's degree in business, health administration, or other relevant field preferred.

Licensure, Certification & Registration: N/A

Experience: · 5-8 years related work experience required and 1-3 years supervisory/management experience required · Extensive background in Patient Access Management may be substituted for the bachelor's degree requirement. · Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.

Skills, Knowledge & Abilities:

Preferred Qualifications & Skills:

Knowledge of healthcare regulations related to position. · Experience with Meditech preferred.

Dept./Unit-Specific Skills:

Key Business Relationships:

1 Revenue Cycle Leaders Monitor quality of registration, denial mitigation

2 Hospital Leaders Understanding scheduling and other support for the departments

3 Vendors Monitoring quality and efficiency of support services

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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