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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

Medical Secretary

Watertown, Massachusetts

Organization Facility: Beth Israel Lahey Health Primary Care Category: Clinic Management Job ID: JR74638 Date posted: 04/17/2025
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team.

Job Description:

Principal Duties and Responsibilities

1.     Greet patients in person and over the phone in a courteous and professional manner

2.     Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems

3.     Register new patients and update existing patient information

4.     Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers

5.     Process insurance information and verify eligibility

6.     Collect co-pays and process payments

7.     Maintain organized and confidential patient records

8.     Prepare and manage correspondence, reports, and medical documents

9.     Coordinate referrals to specialists and follow up on authorizations

10.  Support medical staff with administrative tasks as needed

11.  Maintain a clean and welcoming front desk and waiting area

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

1. High school graduate.  Minimum of one year’s experience as a medical assistant in a medical practice environment desirable.  Certification as a medical assistant desirable.   

2. Graduate of accredited secretarial training school preferred.  Knowledge of medical terminology, word processing equipment, and personal computers  

3. Two years of experience in a busy medical practice setting Preferred.  Ability to perform multiple tasks simultaneously.  Knowledge of pre-admission and pre-testing requirements helpful.

4. Working knowledge of insurance regulations and form completion.  Ability to be trained in CPT and ICD9 coding.  Knowledge of billing system helpful.  

5. Excellent communication and interpersonal skills.  Ability to work independently and follow directions.  

6. Effective telephone manner and ability to communicate with patients, physicians, and other professional staff.  Computer skills are necessary..

WORKING CONDITIONS

1. Job requires physical stamina; many hours/days on the feet

2. Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs.

3. All staff are expected to cross train and help each other when needed.

Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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