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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

Supervisor, Medication Renewal Center

Westwood, Massachusetts

Organization Facility: BILH Pharmacy Category: Pharmacy Job ID: JR83349 Date posted: 09/20/2025
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Supervisor will report to the director of pharmacy shared services and will be responsible for the supervision of the medication renewal center team. This individual will be responsible for the day to day operations and oversight of a team of pharmacist and pharmacy technicians. This individual will also work closely with the director of pharmacy shared services on various projects, implementation and management of shared pharmacy services.

Job Description:

1. Oversees the performance of the various pharmacist and pharmacy technicians and works closely with leadership to meet departmental goals and performance. (essential)

2. Monitor and provide reporting on key performance indicators and meet with staff on a routine basis to have performance discussions (essential)

3. Plans, reviews and optimizes workflows within the medication renewal center ensuring maximization of efficiencies.  Ensures the proper work flow and intakes distribution through departments, and schedules and delegates work load amongst team members. (essential)

4. Ensures employee training and quality of work through development of training materials, administration of training and continuous quality control. (essential)

5. Ensures consistent communication with staff, patients and providers to ensure proper and timely renewal of prescriptions. (essential)

6. Manages direct reports' work load to effectively manage cost and audits and verifies team members work to ensure information accuracy. (essential)

7. Monitors situations for fraud, waste, and abuse of Medicare/Medicaid benefits and reinforces HIPAA and PHI protocols. (essential)

8. Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 10, Indirect Reports: None

Required Qualifications:


1. Bachelor's degree in Pharmacy required.

2. 3-5 years related work experience required in pharmacy.

3. Strong understanding of data & analytics.

4. Clinical/ambulatory care pharmacist experience.

5. Understanding of insurance and adjudication processes. Knowledge of 3rd Party Insurance Plans.

6. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

1. Specialty Pharmacy, 340B and/or contract pharmacy experience.

2. Management/supervisor experience in pharmacy.   

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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