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Learn more about working at Winchester Hospital

Customer Service Rep (Switchboard Operator)--Per Diem (as needed)

Winchester, Massachusetts

Organization Facility: Winchester Hospital Category: Customer Service Job ID: JR82976 Date posted: 10/17/2025
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Job Type: Per Diem

Time Type: Part time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area.

As a Customer Service Representative, this position is responsible for representing Winchester Hospital, Satellite facilities, and The Physicians Answering Service customers to the public, patients, and internally in a busy environment.

KNOWLEDGE, SKILLS, AND ABILITIES

  • High school diploma preferred

  • Must be able to type a minimum of 30 words per minute

  • Previous customer and answering service experience preferred

  • Excellent communication skills

  • Accurate spelling skills

  • Must be good team member

  • Able to interact with various levels of management, physicians, and other healthcare providers

PRINCIPAL FUNCTIONS

  • Exemplifies Winchester Hospital’s values and Service Excellence standards.

  • Commits to making every encounter with patients, patient's family, co-workers, physicians and other customers the best that it can be.

  • Must be able to operate a PC Windows-based computer and related equipment

  • Answers and completes external and internal calls for Winchester Hospital and Answering Service customers.

  • Monitors medical and non-medical emergency alarm system. Must be able to learn and operate various emergency codes and unique dispatch processes.

  • Provides answering service to approximately 200 physicians.

  • Utilizes overhead paging system to locate physicians and

announce emergency codes

Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1.7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better.


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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