Career Opportunities

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Contributes to the Hospital’s mission by being responsible for the Hospital’s Engineering department. As a member of the Hospital’s leadership team, provides day-to-day supervision to guide staff toward achieving the Hospital’s success factor goals and their associated initiatives. This leadership trade position will have an impact on our ability to provide patients and staff a comfortable, aesthetically pleasing, and safe environment.

Job Description:

Education Required: High school diploma or equivalent, Bachelor’s degree or at least two advanced engineering/related trade diplomas and trade related courses 

Education Preferred: Bachelor’s degree in a related field

Experience Required:

• Experience in managing an Engineering or Maintenance Department
• Seven (7) years experience in an engineering or maintenance department with at least three (3) of those years in a supervisory capacity

Experience Preferred:

• Hospital maintenance, construction or engineering experience preferred
• Experience with boiler plants, air-handling units, plumbing and/or electrical work
• Strong computer skills, especially experience with computerized work-orders and preventative maintenance systems
• Experience with budget management

Skills Required:

• For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors, and fellow members of the hospital team
• Ability to read blueprints 

Skills Preferred:

• Working knowledge of Massachusetts building codes along with other applicable federal and state laws related to the construction process
• Experience preparing project estimates and construction schedules

License/ Certification Required:

• Valid driver’s license

License/ Certification Preferred:

• Mechanical/Trade license and/or certifications 

JOB FUNCTIONS

As a member of the Engineering and leadership teams, this Manager position:

• Oversees the Hospital’s plant operations, facilities and engineering systems, ensuring the optimum efficiency, operational effectiveness, as well as an aesthetically pleasing and comfortable environment for our patients, visitors and staff.
• Conducts facility rounds to ensure areas are in good maintenance/condition and to supervise and interact with the engineering staff.  Inspects buildings, grounds and equipment.
• Creates cost of repair and timeline estimates.  Suggests when outside vendors should be utilized.
• Reacts promptly and professionally to emergency situations, redirecting resources to minimize interruption and risk.
• In collaboration with the Safety Coordinator, ensures the hospital is prepared for emergency/disaster situations.  Ensures emergency services equipment are working in top operational condition at all times.
• Develops and maintains preventative maintenance programs that optimize the life of equipment and facilities, reduces disruption and inconvenience to hospital operations and maximizes the effectiveness of staff resources.
• Ensures accurate and up-to-date department records are maintained including, but not limited to, maintenance logs, reports, and drawings/blueprints.

Operations:

• Oversees and directs the day-to-day department operations to ensure the department is doing their part to provide patients with the most effective, efficient, safe, timely and patient-centered services possible.
• Uses performance improvement methodologies to constantly improve processes by removing variation and waste.
• Continually monitors the department’s key indicators’ outcomes.  Uses this information to constantly improve department operations.
• Remains current on supervisory and the field’s best practices and trends.

Growth:

• Identifies and recommends opportunities to increase patient/test volume and market share.
• May provide input into the process of consulting with the Business Development Department to understand infrastructure implications of potential service line and our long and short-term opportunities.
• Builds effective relationships with physicians to optimize use of the Hospital’s facilities.

Planning:

• Provides operational insights and trend data to the Director to help build comprehensive and accurate short and long-term strategic and operational plans for the department.  
• Addresses infrastructure issues, including but not limited to, facilities, equipment and information systems.   Evaluates and recommends infrastructure related decisions to optimize the short and long-term success of the Hospital’s departments.
• Monitors the department’s achievement of goals and likelihood of achieving goals.  Takes corrective action as needed, keeping the Director informed as necessary.
• Passes along communications to ensure all staff members understand their contribution to achieving department and Hospital goals.

Fiscal Management:

• Provides operational insights and trend data to the Director.  Drafts and recommends comprehensive and accurate operational and capital budget plans. 
• Monitors status on budget achievement on an ongoing basis and takes corrective action to stay within goals.  Researches and communicates budget variances.
• Educates staff on the status of the department budget and seeks their involvement and buy-in to improve fiscal success.

People Developer:

• Schedules staff effectively.  Recommends and requests optimum short and long-term staffing for the department.
• Together with the Director, selects the best possible candidates.  Properly orients and coaches staff so they can be successful in their jobs and within the Winchester Hospital culture.
• Provides ongoing performance feedback to employees to effectively coach for optimum short and long-term performance, including but not limited to, completing comprehensive, accurate, and on-time performance evaluations.
• Recognizes and rewards staff.  When appropriate disciplines staff.
• Fosters an environment of continuous learning.

Employee Retention:

• Creates an open, supportive environment that encourages staff members to share opinions, concerns, and suggestions.  Holds regular meetings and/or communicates to keep the staff informed.
• Addresses employee concerns and suggestions in a timely, sensitive and constructive manner.
• Optimizes the success of the Hospital Employee Opinion Survey process by encouraging participation and honest feedback and then utilizing the EOS results to assess and communicate the department’s feedback.  Implements actions on the identified opportunities for improvement.

Physician Satisfaction:

• Serves as a liaison with Winchester Hospital medical and administrative staff on matters related to the department. 
• Collaborates with practitioners to optimize the department’s effectiveness and efficiency, with an effort to fulfill the physician schedule and operational preferences.
• Endeavors to incorporate physician feedback and suggestions in operational decisions and initiatives.  Addresses concerns raised in the Physician Satisfaction Survey process as directed by the Director.
• Mediates to resolve employee relations and employee-physician issues in the department.  Keeps the Director informed of such issues as appropriate.

Customer Satisfaction:

• Establishes ways to measure customer satisfaction and uses measures to constantly improve customer satisfaction. 
• Addresses customer’s concerns that could not be resolved at the staff level.

Policies, Procedures and Regulatory Compliance:

• Creates, updates and implements clear and concise department policies and procedures to ensure the safe and efficient operations of the department.
• Educates staff on department and Hospital policies and procedures.  Monitors and addresses non-compliance.
• Stays current with all regulatory issues pertinent to the department’s clinical issues and operations which may include but are not limited to The Joint Commission, Department of Public Health, Department of Labor, OSHA and the Massachusetts and local Building Code oversight. 

• Ensures the department is in compliance with regulatory requirements including, but not limited to, ensuring policy and procedure manuals meet requirements.

Process Improvement and Change Implementation:

• Participates in committees and teams as needed.
• Fosters an environment of collaboration and continual improvement.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled