Open position

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Under the general direction of the Director of or, Executive Director of Operations, Primary Care, the Practice Administrator is responsible for the management and general supervision of all staff within a multi-specialty practice or multiple practices within NMP. Assures that operational needs are achieved daily to provide appropriate care for patients. Determines and operationalizes goals and objectives to include human resources, financial management, systems management, compliance, business metrics, quality improvement and marketing). Has direct oversight and impact to departments’ budget and goals.

Job Description:

Job Description

Essential Duties & Responsibilities including but not limited to:

Responsible for the management of practices and or, multi-specialties practices on a daily basis to assure operations effectively supports patient volume to include scheduling, triaging and encounters. Coordinates physician scheduling and scheduling of staff in accordance with practice needs and maintains working relationships with secondary specialties to assure coordination of care.  Monitors volume and billing issues and provides remedial measures.  Runs reports and interprets to review with physicians and staff.  Redirects operations as needed.  Works to assure corporate initiatives are met. Management and development of staff in accordance with policies and provides resolution.  Has a working understanding of employment law, regulations and healthcare trends so support the practices’ operations. Trains staff and assures competencies are met. Provides staff with annual evaluations of performance. Maintains and updates processes and procedures to maintain patient care standards. Demonstrates a high level of commitment to customer service standards, and assures all colleagues within the practices have attended requisite training.

Practice Operations:

Provides resolution to issues within operations and implements effective changes when necessary Collaborates and communicates with leadership for Central programs to assure appropriate communication and management of specialties in accordance with program goals and values. Supports and collaborates with Leadership to provide opportunity for staff development:

·         Assures licensure is maintained

·         Supports participation in certification programs and education

Human Resources Management:

Works in collaboration with Human Resources team to recruit, hire, train and retain qualified colleagues. Oversees all performance appraisals and provides ongoing coaching for success. Collaborates with Sr. Management to recommend compensations adjustments Encourages staff and promotes an environment that is supportive to all colleagues. Provides a work environment that respects diversity to support colleagues and patients. Conducts regular departmental meetings. Is timely in providing pertinent information to staff.7. Delegates and manages workload of colleagues. Develops strong teams within the practice.

Financial Management:

Participates in the development of the annual budget and works to meet budget deadlines. Uses resources effectively and maintains appropriate staffing in accordance with the budget. Manages all expenses to include outside vendors, and seeks cost savings. Prepares reports concerning budget management.

Systems Management:

Maintains a working knowledge of practices’ systems. Assures appropriate training is provided to staff and physicians. Provides resolution to systems issues when they arise. Secures systems access for newly hired physicians and staff.

Quality Improvement:

Develops strategy to meet practice goals and organizational goals Reviews and monitors outcomes and works collaboratively with staff and leadership to make improvement recommendations. Implements recommendations and maintains adherence. Collaborates with multi-disciplinary teams to :

• Comply with regulatory standards
• Improve patient satisfaction
• Improve patient outcomes
• Identify, assess, measure and systematically improve processes and initiatives.

Organizational Requirements:

• Maintain strict adherence to the Lahey Health Confidentiality policy.
• Incorporate Lahey Health Standards of Behavior and Guiding Principles into daily activities.
• Comply with all Lahey Health Policies.
• Comply with behavioral expectations of the department and Lahey Health.
• Maintain courteous and effective interactions with colleagues and patients.
• Demonstrate an understanding of the job description, performance expectations, and competency assessment.
• Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
• Participate in departmental and/or interdepartmental quality improvement activities.
• Participate in and successfully completes Mandatory Education.
• Perform all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications:

Education: Bachelor’s Degree preferred or 12 years of related healthcare management experience.

Licensure, Certification & Registration: none

Experience:

Ten years of accumulated healthcare management, preferably within Primary Care or multi-specialty practice.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled