When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
About the Role:
The Medical Assistant provides high‑quality, hands‑on patient care within a collaborative, team‑based setting. This role supports both clinical and administrative operations to ensure an efficient and positive experience for patients and care teams at BILH Mt. Auburn Endocrinology team.
What You’ll Do:
–Deliver direct patient care with a focus on quality, safety, and compassion
working closely with providers and care team members in a team‑based care model
–Support smooth daily clinical and administrative practice operations
–Help create a welcoming, respectful, and patient‑centered environment
What You Bring:
–Ability to work effectively with individuals from diverse backgrounds
Respect for the beliefs, values, and perspectives of all patients and team members
–Commitment to teamwork, professionalism, and high‑quality patient care
Job Description:
Essential Responsibilities:
Patient Care & Team Collaboration:
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Build strong, empathetic relationships with patients, families, and colleagues to support high‑quality patient care and contribute to BILH Primary Care – Mt. Auburn Endocrinology team practice and organizational goals
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Collaborate closely with the care team to support coordinated, patient‑centered care
Patient Visit Support:
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Assist patients throughout their visit, ensuring smooth and timely flow
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Communicate delays promptly to patients and providers
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Engage patients regarding visit reasons and update medication and allergy lists
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Review screening tools (e.g., PHQ‑9)
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Serve as a liaison between patients and practice staff to support efficient service delivery
Clear Communication:
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Communicate effectively with patients and care teams
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Provide clear handoffs to providers entering the exam room, including visit reason, abnormal vital signs, and relevant patient information
Clinical Duties:
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Perform medical assisting responsibilities under appropriate supervision, including but not limited to:
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Accurate vital signs, height, and weight measurements
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EKGs, point‑of‑care testing, phlebotomy
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Administering immunizations (Certified Medical Assistants only)
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Assisting with routine procedures
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Clinical Operations & Supplies
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Monitor, order, and maintain medical equipment and supplies
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Ensure equipment is clean, sterilized, stocked, and within expiration dates
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Follow infection control standards and maintain safe, unobstructed patient spaces
Documentation & EHR
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Use the electronic health record (Epic) to queue prescription renewals and enter new medications for licensed provider review
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Enter or scribe clinician‑directed orders for tests, services, or appointments
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Document visit tasks accurately and in real time to ensure appropriate billing
Scheduling & Insurance:
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Schedule diagnostic and lab tests while accommodating patient and provider needs
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Verify insurance coverage, including referrals, prior authorizations, and pre‑certifications
Required Qualifications
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High School Diploma or GED required; Bachelor’s degree in Health Science preferred
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One of the following preferred:
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Medical Assistant Certificate
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Certified Nursing Assistant registration
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EMT‑Basic license
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Phlebotomy Certificate
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0–1 years of related work experience required
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Demonstrated Medical Assistant competencies within one year of hire
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Basic computer skills and ability to navigate web‑based applications
Preferred Qualifications
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Certified Medical Assistant (CMA)
Pay Range:
$21.00 – $28.26
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
